Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a Product Portfolio Operations Manager in Digital Channels, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. You are a strategic thinker with an operational skillset who will facilitate executive and stakeholder reporting on our most important priorities. You will lead decision-making processes around how we deploy resources, facilitating prioritization and tradeoffs. Your work will help Channels become more efficient and deliver more impactful experiences for our customers and our Chase businesses. Job responsibilities Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized Implements a product-level collection strategy consisting of controls, financials, and resourcing needs Develop the operating rhythm for the Channels leadership team and the overall organization, including developing and coordinating our most important forums Required qualifications, capabilities, and skills 5 years of experience or equivalent expertise in program management or performance optimization Proven ability to manage and implement operational effectiveness initiatives Proven ability to operate within the product development life cycle and agile methodologies Excellent written and verbal communication skills such that you are able to present facts, thoughts and ideas in a clear, concise and convincing manner Comfortable collaborating with and supporting Managing Director level team members