The Design & Customer Experience organization within JP Morgan Chase is an interdisciplinary group made up of service designers, UI/UX designers, business developers, graphic designers, user experience research, user strategy, project managers, copywriters and other creative professionals. Each brings a unique set of skills and expertise which make for an incredible work environment and great products and services. We are responsible for delivering unique and innovative designs and experiences across organizations, applications, products and offerings and we are looking to hire a senior content designer to join our team.

Senior content designers plan, create, and structure product content to shape experiences that build confidence for our users. Though focused on content, you will work across design practices, from up-front research, insights, and strategy, through to ideation, prototyping, and testing, to delivery of final designs.

Job Responsibilities

• Develop content requirements in partnership with product management and experience design lead
• Deliver content components (UI language, product education, etc.) across tools for both frontline employees and customers
• Incorporate different kinds of data (research findings, analytics) into content requirements
• Contribute to the structural design of product experiences (navigation, labeling, flow)
• Lead adherence in content governance and approvals process
• Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)
• Partner with product designers to develop wireframes and iterative prototypes
• Present work, connecting content decisions to desired business impact

Required Qualifications, Capabilities and Skills

• Bachelor’s Degree in relevant discipline (e.g., Interaction Design, HCI, English, Rhetoric), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Self-directed in planning, structuring your effort and executing at expected level of quality; you don’t need someone guiding you through the work
• Prior work involves collaboration within design teams (with other product designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
• Advanced skills in UX writing and information architecture; Intermediate ability in adjacent skills such as user research, interaction design and visual UI design
• Thorough knowledge of English language, grammar, spelling, punctuation and usage
• Experience working with brand and copy standards, including style, voice and tone
• Comfortable and confident when presenting work to cross-functional directors

Preferred Qualifications, Capabilities and Skills

• Advocate for accessibility guidelines and inclusive design practices
• Demonstrated experience with user-centered and human-centered design approaches
• Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews
• Demonstrated understanding of how design connects with broader business value