Are you a proven leader looking to manage specialits with global clients? You have found the right team!

The Trade and Working Capital Client Service Group is responsible for managing and facilitating the unique and complex service needs of Global Trades client base. Service is delivered in a team-based model with key locations in the US, Latin America, Europe, the Middle East and Asia. 

As a Client Service Manager in the Trade and Working Capital team, you will lead a team supporting various service and relationship management activities related to Global Trade Products, primarily focused on Standby Letters of Credit. You will serve as a primary escalation point while managing a team to deliver exceptional client experience and serve as a contact for clients and business partners within your assigned portfolio.

Job Responsibilities:

• Manage team of dedicated Standby Letter of Credit specialists and maintain a client portfolio having frequent interactions with internal/external clients
• Manage team service queues to maximize productivity utilizing time management and organizational skills
• Exhibit the skill set necessary to act with an extreme sense of urgency, exhibit outstanding communication and partnership skills, and manage client expectations
• Provide timely follow-up to clients, and be accountable for team SLA's and Client Experience working with various areas of the bank
• Build knowledge of Trade products and services focusing on Standby Letters of Credit while offering solutions to support objectives of the firm
• Serve as a liaison between the Relationship team, Operations, Treasury Management, Sales and Implementations to provide the best service to the client, your department, and the firm
• Project a confident and professional presence to our employees, clients, and the community
• Work independently with supervision and take ownership of complex issues as necessary to resolve customer requests in a timely manner
• Identify challenges and develop solutions to improve service model
• Provide input into product development, marketing, and other strategic initiative

Required Qualifications, Capabilities and Skills:

• Minimum of three to five years of management experience in service space primarily in banking or the financial service industry
• Proven ability to establish, develop, and manage relationships with senior executives and understand the business and personal factors that influence decision making
• Experience as a manager having accountability in fast paced service environment while leading with respect and integrity 
• Passionate and driven focused leader determined to succeed and build success across the team
• Relentless and versatile learner with an aptitude for assimilating new industry, company, product, or technical knowledge
• Highly organized with ability to manage competing priorities
• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations
• Proven track record of results-oriented performance; building and influencing strategic relationships; ability to lead and influence other
• Strong focus on client satisfaction, team success, and building excellent relationships with our customers. 
• Strong communication, organizational, and multi-tasking abilities

Preferred Qualifications, Capabilities and Skills:

• College degree