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You are a production fast-paced environment enthusiast. You have found the right team!
As a Client Operations Associate II in the Issues Management department you will be responsible for technical analysis and troubleshooting across multiple platforms, supporting production, merchants, and other resolver groups. As a Client Operations Associate, you will be required to thoroughly evaluate information, engage, and communicate issues to help remediate and resolve business and production problems efficiently and effectively. In support of incident management and problem management functions, you will work closely with other resolver groups as needed to mitigate client impacts and operate within defined SLAs. This entails extensive research, resolution and root cause analysis of issues which can be associated with our distributed technologies, user interfaces or client specific configurations. Issue resolution requires collaboration between various business and technology teams and you are responsible for ensuring resolution of all assigned issues as well as communication to applicable stakeholders.
Job Responsibilities:
Required Qualifications, Skills and Capabilities
Preferred qualifications, skills and capabilities
Full Time
Banking
$75k-94k (estimate)
03/05/2024
05/02/2024
jpmorganchase.com
MCKINNEY, TX
>50,000
1968
>$50B
Banking
For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and... affirmative action employer Disability/Veteran.
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