Job summary

JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center.

As a Design Program Manager on our Design and Customer Experience team supporting Connected Commerce, you will be responsible for planning and managing the day-to-day workflow, processes and reporting that support our User Experience design project work across Design and Customer Experience (DCE). 

Job responsibilities

• Manage product BOW, including intake, assessment, resourcing, execution, tracking and managing capacity.
• Partner closely with Design Lead, Product Owners, Tech Leads, Data Partners & Agility Leads on execution and delivery, as well as reporting
• Key driver and champion of ongoing firm-wide and design team process improvements
• Introduce and institute design-led ways of working with product, tech and data teams.
• Track and manage small/medium/large design and research projects: ensure milestones are being met and project status is documented and updated regularly; produce reports as appropriate/requested; serve as overall traffic manager.
• Consult with design teams to develop a clear plan including size, scope, sequence and next steps for design activities.
• Ensure all deliverables (oftentimes complex/interdisciplinary/interlinked) are clearly specified, scoped and agreed between client and internal team(s)

Required qualifications, capabilities, and skills

• 3 years of design project/ program management experience; strong project management skills
• Understanding of Agile technology delivery & pthe roduct development lifecycle 
• Ability to quickly learn and effectively utilize new software/tools such as Monday.com, Jira, Confluence
• Strong problem solving and critical thinking skills
• Strong organizational skills and demonstrated effectiveness developing plans, prioritizing activities and program execution
• Demonstrated written and verbal communication skills, including the ability to effectively present complex information clearly
• Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)

Preferred qualifications, capabilities, and skills

• Experience working with UX design; experience at both a design studio and a large corporate environment.
• Understanding of Product development lifecycle at scale
• Experience or familiarity with Atlassian / JIRA software tools
• Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment.