Innovation Development Full-Time Analyst Program

The Innovation Development Program (IDP) focuses on building the next generation of Product Managers and Designers who are focused on continuous innovation and enhancements, creating a long lasting and positive impact, and helping develop cutting-edge solutions to complex problems within Commercial Banking lines of business.

Start your career by partnering closely with our Commercial Banking Design teams to learn, grow, and contribute to JPMorgan Chase & Co.’s portfolio of work. You will be mentored by Design Team members to create dynamic visual solutions, research the needs of our users, and drive design thinking on matters that add value to our business and have real-life impact on our customers. 

What to expect

JPMorgan Chase is looking for highly motivated User Experience Designers and User Experience Researchers who will be part of multi-disciplinary teams committed to designing the future of banking through researching and designing useful, usable, and desirable products for our customers, clients, and employees. 

IDP Design Track analysts will focus on discovery, ideation, interaction design, prototyping, and delivery of final designs. They also find opportunities to participate throughout user-centered design processes and should have a desire to continually broaden and improve their skills.

Joining our IDP Design Track means you will be provided:

• The opportunity to dive head-first into creating innovative solutions that make a difference for our customers, clients, and employees.
• The ability to work and share ideas, information, and innovation with our extensive team of design professionals.
• Development through training, mentorship, and access to senior leaders.

Locations we hire for:

• Palo Alto, CA

What You’ll Do

• You will begin your 2.5-year program with ~5 months CB project-based learning, diving into solving a complex business problem statement in an incubator environment and developing foundational knowledge of Product Design. Following the incubator experience, you’ll participate in two 12-month rotations located amongst a cohort of peers where you’ll have the opportunity to drive impact while launching your career.

Rotational responsibilities include:

User Experience Designers:

• Contribute to the development of user-centric designs by applying baseline knowledge of experience design principles.
• Assist in creating and refining storyboards, wireframes, and prototypes to effectively communicate and reflect design concepts and user journeys.
• Support the implementation of accessibility guidelines and inclusive design practices to ensure a seamless experience for diverse users.
• Participate in the collection and analysis of user feedback and data to identify areas for improvement and iterate on design solutions.
• Collaborate with team members to ensure compliance with JPMC standards and adherence to documented UX parameters. 

User Experience Researchers:

• Support research by preparing survey and interview documentation and help gather data on customer needs and preferences during the study phase.
• Apply quantitative and qualitative methods to analyze data, identify patterns, and derive insights with the guidance of more senior researchers. 
• Collaborate with team members to come up with research ideas to help better understand user needs and desires.
• Contribute to discussions with team and peers on foundational experience research matters, sharing insights and recommendations for improvement..

Who We are Seeking

Key skills and qualifications we are looking for include:

• Pursuing a bachelor's degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design) in a related field (e.g., Business Administration, Psychology, Sociology, Anthropology, Engineering, Communications, etc.) 
• Expected graduation date of December 2023 – May 2024
• Fluency in English
• Digital portfolio demonstrating the ability to think from the perspective of the user.
• Follow through on commitments, executing quality work within expected timeframes.
• Dynamic individuals from diverse backgrounds and perspectives; we believe if you're ready to put your passion for technology to work in a way that makes a real difference, you’ll find your place at JPMorgan Chase.

User Experience Designers:

• Baseline knowledge or equivalent expertise in interaction design, information architecture, and visual design principles.
• Familiarity with using industry standard design tools (e.g., Figma, Sketch, or Adobe Creative Suite).
• Prior exposure to accessibility guidelines (e.g., W3C's Web Content Accessibility Guidelines, Section 508, and the Communications and Video Accessibility Act).
• Demonstrate an understanding of interaction principles and their application in designing user interfaces and experiences.
• Experience testing prototypes and collaborating effectively with technical teams.

User Experience Researchers:

• Baseline knowledge or equivalent expertise in user experience research methods, including data gathering, analysis, and interpretation techniques.
• Developing proficiency in both quantitative and qualitative research methods, with a focus on deriving insights to inform user experience design decisions.
• Familiarity with survey and interview design, ensuring questions are clear, unbiased, and relevant to research objectives.
• Exposure to inclusive design principles, accessibility guidelines, and assistive technologies.

About The Process:

To be considered for Commercial Banking IDP Design Track, you must complete the following steps:

1. Complete this application including program preference and city preference
   1. Make sure your program and city preferences align as noted in the descriptions above
2. If you meet the minimum criteria for the Full-Time Analyst Program application, you will receive an invitation to complete HireVue.
   1. Note, applications will be reviewed on a rolling basis, we strongly encourage you to complete your HireVue video(s) within 1 week of receiving.
3. If selected, our team will reach out to you with additional details.

JPMorgan Chase is committed to creating an inclusive work environment that respects all people for their unique skills, backgrounds and professional experiences. We will provide reasonable accommodations for applicants with disabilities.

To be eligible for this program, you must be authorized to work in the U.S. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, JPMorgan Chase, will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT.)

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

About the Team

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.