The Digital Accessibility team is looking to expand its scope, reach, and impact by working closely with a newly-established UX team to enhance the resources the Product team provides to all internal employees as they build customer-facing products and experiences. The person in this role will use their demonstrated design skills and understanding of information architecture alongside their familiarity with conducting research with their customers: their peers and colleagues. 

As a User Experience Design Lead in the Digital Accessibility team, you will understand the customer and business needs, strong collaboration with your peers, thoughtful planning and coordination across product development teams, taming complexity for our users, and participating in the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs. This is an individual contributor role that will require end-to-end involvement.

Job Responsibilities

• Lead the design and re-design of product experiences across the Digital Accessibility offerings
• Advocate for Accessibility in all Design and UX best practices
• Contribute to product vision, roadmap, requirements, and project plans with Product Managers and Engineers
• Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers
• Diagram overarching structure of omnichannel product experience, with detailed UI design of key interactions, including potential updates to our Design System
• Present work and articulate strategy and design decisions to leadership

Required Qualifications, Capabilities and Skills

• 5 years of relevant experience
• Can guide self and others in both planning and structuring the work, and executing on expected levels of quality
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
• Advanced skills in Visual/UI Design and Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, Prototyping, Interaction Design
• Able to show how your understanding of technical constraints and opportunities informed your design solutions
• Prior work shows how they used an understanding of business value and product strategy to lead to successful design outcomes
• Comfortable and confident when presenting work to executives

Preferred Qualifications, Capabilities and Skills

• A deep champion for Accessibility Guidelines and Inclusive Design practices
• Has led design work on successful digital products, demonstrating user- and human-centered design approaches
• Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards