If you would like to join an dynamic awarding team, as a Process Improvement/Automation Delivery Lead in the Customer Care & Automation Product Delivery team for Home Lending Servicing you will provide a valuable contribution to the team’s efforts to deliver process automation that enhances the customer experience and drives operational improvements. This role will utilize and expand your analytical, technical, and innovative thinking to design high-quality solutions that delivers digital process automation across Home Lending.

Job Responsibilities:

• Drive new request and product features leveraging robotics automation, data transformation tools, and microservices.
• Work with Technology teams to deliver technology enhancements with a focus on innovation and stability
• Support Area Product Owners by leading key automation initiatives and product feature implementations.
• Engage with business partners to document business rules and decision trees for new process automation.
• Enhance existing processes with new system automation and reusable software.
• Perform ad hoc data analysis of business information to drive strategy, improve efficiency, and support for key business initiatives
• Analyze current state business processes and partner with key stakeholders to create future state opportunities as part of the overall product roadmap
• Develop presentations to communicate business value and long-term strategy of business opportunities
• Make problems visible and help the team solve them in real-time through indicators and visual management.
• Participate in Agile ceremonies (i.e., product backlog, sprint planning, sprint review, retrospect) with technology teams to drive prioritization of automation development.

Required qualifications, capabilities and skills:

• Two or more years of product, project, analysis, technology, and/or design experience
• Two or more years of leading cross functional teams
• Experience defining and delivering digital business initiatives to execute on a product roadmap
• Demonstrated technical acumen and an ability to work with the technology organization to align product and technology roadmaps
• Ability to translate strategic plans into tactical daily actions for execution
• Ability to lead cross-functional teams without formal authority
• Strong analytical skills, ability to interpret data and trends and recommend action plans to resolve issues
• Excellent skills in presentation, facilitation, communication, and negotiation
• Bachelor’s degree in management information systems, statistics, business, or a related field
• Minimum of 4 years of experience or exposure related to project management, reporting, decision science, intelligent solutions, analytics, or software development

Preferred qualifications, capabilities and skills:

• Two or more years of experience working in a Product Delivery or Agile environment
• Experience in Automation program with a focus on identifying and qualifying intelligent automation opportunities a plus.
• Knowledge of Data Transformation & Visualization (Alteryx or Tableau) and Robotics (UiPath) are a plus
• Experience in translating initiatives into agile-related epics, features and epics/stories
• Experience working with distributed teams (onshore/offshore)
• General understanding of programming with a desire to expand discipline
• Flexibility and willingness to adapt to new project initiatives or changing business requirements