You will be supporting new digital payment products which are in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation.

As a Payment Lifecycle Specialist in the Alternative Payment Operations (APO) group within Corporate and Investment Bank. You will collaborate with project sponsors to determine scope and vision of both new projects being introduced into the APO and existing processes that may belong in the APO. You will execute day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls

Job Responsibilities:

• Identify project stakeholders and establish customer needs to incorporate functionality into APO ownership solutions.
• Create process models, specifications, diagrams and flows
• Identifies and establishes parameters of requirements analysis on each project to define impact, outcome criteria, and metrics.
• End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation
• Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
• Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
• Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live
• Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs
• Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes
• Perform daily Reconciliation task across global platforms 

Required qualifications, capabilities and skills: 

• Excellent analytical, mathematical, and problem-solving skills
• Strong listening, interpersonal, written, and oral communications skills with the ability to effectively communicate issues and results to management
• Strong understanding of Windows office system and ability to do excel analysis with large amounts of data
• Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, obtain results/change and implement projects/processes
• Demonstrated success in manage fast changes and adapt to new business initiatives
• Business acumen and commercial market awareness

Preferred qualifications, capabilities and skills: 

• Experience of Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving is a plus
• Experience in global payments is desirable, with understanding of accounting and money move processes

This role is on a HYBRID model work schedule which may include weekends