In addition to traditional bank teller responsibilities, our Associate Bankers contribute significantly to the success of the branch by delivering exceptional customer experiences, fostering long-lasting relationships, and introducing customers to our licensed bankers.

Job Responsibilities

• Engaging clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings.
• Helping clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address, accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
• Educating clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs, whenever, wherever and however they want.
• Building relationships with clients by sharing product knowledge and solutions and introducing them to our licensed bankers when an additional opportunity is identified.
• Assisting clients and the branch team by helping with new account openings when needed.
• Performing branch operations which may include managing cash devices (e.g., cash vault, ATM, etc.) while adhering to all bank policies and procedures.

Required qualifications, capabilities and skills

• Minimum 6 months of customer service experience required
• High school diploma or GED equivalent required

Preferred qualifications, capabilities and skills

• Ability to make personal connections, engage customers, and remain courteous and professional in a team environment
• Cash handling experience preferred
• Professional, thorough, and organized with follow-up skills
• Strong desire and ability to influence, educate, and connect customers to technology
• Excellent interpersonal communication skills, as well as strong attention to detail and time management
• Ability to quickly and accurately learn products, services, and procedures