Do you have an inquisitive nature? Like to dig deep into information while working directly with clients and business partners? The Know Your Customer (KYC) team may be the right place for you. 

As a Know Your Customer (KYC) Relationship Officer, you will be a critical support partner to the Commercial Bank Middle Office Organization being the subject matter expert regarding Anti-Monday Laundering (AML)/KYC requirements and fulfillments. You will be a trusted partner to Commercial Bankers and AML/KYC Operations to ensure all client KYC records are compliant with regulatory standards and will ensure high quality and timely completion of all client-level due diligence requirements at inception and renewal of client relationships. 

Job Responsibilities

• Manage client and partner expectations and understanding in a consultative way while exhibiting ownership of KYC/AML experience and client experience 
• Ensure KYC/AML deliverables are met and hold internal partners accountable 
• Demonstrate ongoing understanding of KYC/AML processes and work through delays and/or inefficiencies 
• Manage operational risk effectively through diligent awareness of risks in our processes 
• Manage client risk effectively by supporting the banker in client selection process 
• Independently manage renewal cycle of Due Diligence Forms with Relationship Management Partnership 
• Accountable for timely portfolio management while maintaining quality expectations and escalate appropriate risk items and drive issues to closure 

Required qualifications, skills and capabilities

• Ability to properly identify AML risks and apply the AML/KYC policy concepts 
• Excellent attention to detail 
• Strong client focus and ability to partner with various internal groups 
• Strong verbal and written communication skills. 
• Independent, self-motivated with an ability to adapt and be flexible in a team environment
• Ability to multi-task effectively and leverage internal resources 
• Strong analytical and problem-solving skills, combined with excellent time management and organizational skills. 

Preferred qualifications, skills and capabilities

• BA/BS degree or equivalent work experience in financial services 
• 2 years relevant experience in AML/KYC, Risk Management, Security, Law enforcement specific to fraud and illicit money movement 
• Working knowledge of risk factors that may impact specific products and industries 
• Previous credit training or underwriting experience and the ability to navigate client relationships and product usage 

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth. 

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Please note this role is not eligible for employer immigration sponsorship. 

Some Travel may be required (less than 25%) to support various client coverage teams.