We have an obsession for helping our customers, taking care of our employees, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting-edge banking technology you’ll be front and center representing our brand and problem solving to offer our customers the best solutions for their financial needs. You are passionate about people, helping to improve the lives of our customers through financial solutions, education, and advice.

As the Regional Support Lead in Consumer Bank, you will support the region and serve as a liaison to the Market Directors and a proxy in absence of the Regional Director. You will drive the execution of key strategies and tactics that focus on growth and a world class customer experience. You will collaborate with key partners across Consumer Banking and Wealth Management to identify and implement best practices for optimal operation.

Job responsibilities

• Leads and tracks regional focus on Deposit and Investment growth plans across markets, while identifying opportunities to develop, strengthen and/or deliver action plans and best practices to key bank partners and align people objectives across the region and within markets
• Partners with Divisional support team to assist in the coordination, implementation and messaging of key business initiatives along with sharing of best practices in delivering on our passion to meet and exceed our customers expectation
• Leads identification and sharing of best practices delivering on our passion to exceed our customer expectations
• Partners with Market Directors and Branch Managers to support Banker performance and development through onboarding and training, workshops in the field to improve Banker effectiveness and product knowledge
• Coordinates with Business Manager to understand scorecard results, coordinate business review plans and content all while partnering with Finance and Business Analysis Manager to meet staffing targets, with a focus on recruitment process and attrition tracking
• Focuses on the Employee Experience by coordinating with Culture Council to understand and implement opportunities and recommendations on engagement

Required qualifications, capabilities, and skills 

• 10 years proven experience leading teams or projects and coaching business leaders in a client-focused environment
• High school degree, GED, or foreign equivalent
• Innovative thinker with ability to deepen engagement with customers and provide an exceptional experience
• Ability to create a climate in which people want to do their best, motivate and empower others by inviting input from each person and sharing ownership and visibility
• Demonstrated ability to collaborate with other areas of Consumer Banking, Wealth Management & Business Banking
• Strong communication skills, attention to detail and excellent follow-through
• High degree of consumer product and technology acumen

Preferred qualifications, capabilities, and skills 

• College degree or military equivalent

Travel requirement

• Ability to travel 50% of the time