As an International Onboarding Specialist (IOS) Associate you will collaborate with the client and coverage teams to develop and execute an implementation plan, establishing clear expectations and providing transparency of timelines using project management principles and practices. You will also manage and coordinate client and internal partner communication and status updates.

Job Responsibilities:

• Client facing, single point of contact responsible for the end to end client experience and satisfaction during the international onboarding process, for global and complex requests
• Utilize creative problem solving and solid decision making abilities
• Adherence to policy and procedures, and international and domestic regulatory requirements
• Manage onboarding activities via phone, telepresence, email and in person with external clients and internal business partners
• Own and drive identification, transparency, escalation, and resolution of risks and issues to closure
• Liaise with local Compliance, Legal, and Product where required

Required Qualifications, Capabilities, and Skills: 

• BA/BS Degree and 3 Years or more relevant business experience, including client facing roles
• Proven capability of applying project management methodology to develop an implementation plan and execute deliverables
• Ability to soundly execute quantitative and qualitative analysis, draw salient conclusions and present information in a concise and effective manner
• Strong organizational skills both personally and across the working team to meet deadlines in a fast paced environment (time management and attention to detail)
• Strong interactive personal and communication skills and ability to influence others for positive results
• Excellent English written & verbal communication ability
• Experienced problem solver and critical thinker and adaptable to a changing, dynamic work environment

Preferred Qualifications, Capabilities, and Skills: 

• Experience with international KYC/regulatory requirements
• Global Cash Management
• Foreign language skills (written & spoken) Spanish, Portuguese, Chinese or Japanese 
• International work experience
• Industry certifications (CAMs, PMP, CTP)

 *Some travel may be required (less than 25%) to support various clients and coverage team