As the Procedure Author in our Global Process and Procedure team, you will support the development and simplification of our procedures and reference materials. Working with subject matter experts in the Payments Solution Center, you will help to understand and simplify processes in streamlined, digestible content while influencing creating thinking for consolidation and simplification across a variety of business groups while leveraging common procedures and process where appropriate to simplify for their audiences. Content will be reviewed for common language, understandability, and usability. If you enjoy being responsible for writing and managing online content using a defined style guide, work flow process, and timelines, you may be a perfect fit for our team.

Job responsibilities

• Understand content development needs with the support of subject matter experts to capture requirements for revisions, consult on development, and write procedural content for new initiatives
• Partner with stakeholders to gather requirements, identify issues, promote process improvements, recommend creative solutions in structuring content, find synergies and recommend consolidation
• Responsible for writing simplified and digestible content with a focus on clear, concise and easy-to-understand updates and new content appropriate for different levels of audience (from executive to front-line)
• Establish working relationships, facilitate and / or participate in functional meetings to coordinate agreement on documentation requirements
• Effectively manage approval retention and routinely interface with: Business partners, subject matter experts, Legal, Compliance, Risk and Controls as needed
• Act as a Thought Leader to drive process improvement, problem solving and solutions for Payments Solution Center job families and support groups

Required qualifications, capabilities, and skills

• Highly organized and detail oriented with a structured / analytical approach to drive problem solving for Payments Solution Center job families and support groups
• Strong influence skills to lead and encourage partners when presenting best solutions for conveying their material to their audiences
• Possess foresight to recognize potential issues / concerns for the business and voice them in a professional manner
• Demonstrate Team player abilities to build strong cross-business relationships
• Excellent written and verbal communication skills with proven ability to establish working relationships and routinely interface with: Business partners, subject matter experts, Legal, Compliance, Risk and Controls as needed
• Experience with various writing styles – including procedural, technical, executive, sales / behavioral, feature and recognition writing
• Must be a quick study of complex or technical topics and be able to creatively simplify those concepts into clear, precise writing while adhering to established writing guidelines and delivery processes
• Self-motivation that demonstrates initiative with proven flexibility, adaptability, and reliability

Preferred qualifications, capabilities, and skills

• Advanced degrees, other certification 
• Understanding of call centers and / or Payments processes 

Work Schedule

• This hybrid role requires going into the office three days a week with two days flexibility to work from home; subject to change

This role is not eligible for H1B or Sponsorship