As a Treasury Sales Support Associate Manager, you will play a key role in the creation and execution of the new model within Middle Market Banking. You will play a key role in the Center of Excellence to centralize the submission of all onboarding requests to allow for more control and increased accuracy of the process which will create a better client experience. You will be a detail-oriented leader with the ability to effectively communicate and execute against the new strategy and drive execution in a fast paced environment. You will have working knowledge of the Treasury Sales and the onboarding process within the Commercial Bank and have a demonstrated track record of successful deployment of new strategies. The role offers a high level of visibility into MMBSI Treasury Sales and will require the ability to effectively work with Treasury Sales Segment leaders to foster partnership between the Center of Excellence and the segment Associates.

Job Responsibilities

• Create an enhanced client experience by coaching the team to quickly and efficiently submit high quality implementation requests
• Enhance the control environment by ensuring sales procedures are followed and identify any updates that are needed and help with the identification of gaps in sales procedures and become an expert on the process
• Build and maintain internal partner relationships (e.g. sales, implementations, product, documentation, and technology) to help improve the process of submitting implementation requests
• Synthesize information and prepare presentation materials to be shared with senior management, functional groups and other relevant stakeholders
• Partner with subject matter experts and business partners to prioritize, drive and execute system enhancements or changes to policies and procedures
• Collaborate with management on establishing and refining KPIs and reporting that help measure team goals and success criteria and responsible for creating and implementing a culture and process of continuous improvement
• Manage team’s workload via active queue management by proactively identify and use any excess capacity the team may have, and conversely know when the team may need additional assistance
• Coach and develop team resources and continually recruit by identifying talent that would enhance the team

Required qualifications, capabilities, and skills

• College degree 
• 10 years’ experience in Treasury Management sales, service or onboarding
• Demonstrated ability to foster relationships across the organization
• Ability to work efficiently in a fast paced environment, work under pressure and deadline

Preferred qualifications, capabilities, and skills

• Experience with MS Office suite, heavy Excel and PowerPoint knowledge 
• Prior management experience 
• Bachelor’s degree; advanced degree 
• Superior analytical and quantitative and effective problem solving skills
• Exceptional verbal and written communication skills