You are a production fast-paced environment enthusiast. You have found the right team!

As a Technical Support Specialists in the Care Service Center you will act as the primary technical contact for all JPM Access users and escalation of all unresolved problems/potential risk to second level support. You will also be responsible for performing routine daily tasks and participating in special department projects.

 Job Responsibilities

• Bilingual language skill (verbal, written, and reading) is required.
• Provide telephone hotline support, chat support and email inquiry support to JP Morgan Access users.
• Resolve customer issues and queries in a way that reflects and expresses excellent customer service. 
• Take ownership and provide technical support and customer service to clients and business areas within JPMorgan. 
• Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner. 
• Ensure all unresolved problems are escalated in accordance to instructions held on Policy & Procedure website. 
• Ensure all complaints are escalated appropriately, leveraging the sensitive client process. 

Required qualifications, capabilities, and skills

• Demonstrate listening (verbal and written) skills and ability to utilize probing questions to accurately assess inquiry or request 
• Ability to work in a fast-paced environment and an adaptability to change 
• Strong problem-solving and decision-making skills 
• Exhibits ability to work effectively in a team environment 
• Proficiency in MS Office with the ability to work with multiple applications at the same time

Preferred qualifications, capabilities, and skills

• Call center/ Chat Assist experience preferred