Busy Orthopedic Practice seeking a:

Front Desk Associate to join our team.

We’re looking for a friendly, punctual, detail oriented person who enjoys helping people.

Candidates must possess excellent communication (preference given to those fluent in Spanish) and customer service skills and an ability to interact with patients in a friendly and professional manner at all times.

Minimum 2 years paid work experience in a medical office setting.

He or she must be able to multi-task, prioritize and be efficient in a fast pace environment. Initiative and the ability to learn quickly will be rewarded.

Proficient with computers and managing high volume phones calls, faxes, texts and emails.

• Greets patients and assists patients in a prompt, courteous and professional manner.
• Responsible for having patient complete appropriate paperwork; Demographics, arbitration, financial agreement, new patient paperwork, follow up forms, auto forms, and LOP’s.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Insurance verification
• Complete check-in process; check-in patient with Doctor at correct location, attach appropriate forms for auto or W/C appointments.
• Responsible for retrieving and scanning in form of ID and insurance card for new patients.
• Responsible for making sure that all paperwork is completed and provided per the doctors requirements.
• Responsible for HIPAA compliance.
• Responsible for the retrieval and preparation of paperwork and documents for the next business day.
• Keep and maintain telephone, mail, email, portal, written communication logs.
• Other duties as assigned

Experience:

• 2 years or more: Medical Office experience (Surgical Preferred)
• 1 year or more: EMR (Athena Preferred)
• 1 year or more: Medical Scheduling (Preferred)
• 1 year or more: Insurance verification (Preferred).

Job Type: Full-time

Pay: $15.50 - $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Work Location: Multiple locations