Job Summary:

Assist the General Manager in providing leadership to all departments and team members in the continuing effort to meet or exceed budgeted revenues, guest service satisfaction standards, and the team member satisfaction measurement.

Ensure policies and procedures are adhered to as established by the hotel and the company. Maintain compliance with all federal, state, and/or local laws and regulations.

Job Tasks / Responsibilities include, but not limited to:

• Assume the responsibilities of the General Manager in his/her absence.
• Oversee the Accounting functions of the hotel including, but not limited to, the accounts payable and accounts receivable process; confirm and verify that all approved procedures of the hotel’s accounting procedures and financial transactions are followed.
• Assist General Manager in the Human Resources functions of the hotel including recruiting, interviewing, hiring, training, benefits, coaching and counseling.
• Manage / Supervise the A.M., P.M. and Night Audit shifts of the front office, making sure assigned tasks are properly completed. Coordinate front office activities with other hotel departments.
• May schedule staff according to projected occupancy levels; continually monitor labor costs.
• Provide supervision of breakfast service
• Work with General Manager in overseeing Sales & Marketing, Reservations and Revenue Management functions.
• When needed, may perform tasks and normal duties of guest service agent, night auditor, bell staff, or other guest service positions.
• Assist in monitoring hotel’s online reputation and communicate with staff regarding guest satisfaction goals and improvement strategies.
• Provide a safe environment for team members and guests; be constantly alert of any security and/or safety issues and address them as necessary.
• Maintain all required control procedures to properly protect the asset (e.g., security of master keys and the approved sign-out procedure for master keys, etc.).
• Exhibit teamwork and cooperation by performing other duties as needed, required, asked, or directed (e.g., may assist with room inspections in the absence of the Executive Housekeeper).

Job Knowledge / Skills / Abilities/ Other Requirements:

• Requires effective and professional verbal and written communication skills with guests, subordinates, vendors, and all hotel staff.
• Basic knowledge of general business operations.
• Requires availability on weekends and / or holidays, possible overtime, being on-call.
• Intermediate computer skills.'

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Work Remotely

• No

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Hospitality: 2 years (Preferred)
• Hotel management: 2 years (Required)

Ability to Relocate:

• Stafford, VA 22554: Relocate before starting work (Required)

Work Location: In person