Say Hello to Working on the Bright Side

We are Jovia Financial Credit Union. Our name evokes a way of joy, a feeling of optimism, trust and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. Our friendliness and energetic spirit make it easy to do business with us. At Jovia, our dynamic, fast growing culture awaits- come see for yourself. 

Now with more than 3 billion in assets, 200,000 members, and 450 employees, we attract the best and the brightest talent-- who do the right thing, present a can-do spirit in a culture of fun, fulfillment, advancement and development. Find your joy here, every day.

We give you:

• Competitive compensation with paid training
• Open communication and an amazingly positive staff
• Managers who value input from their employees—we believe in you!
• A friendly, inviting work environment
• Work that feels like a second home with family events hosted by Jovia!
• Leaders who are involved, transparent and coach you
• Professional development and a perfect atmosphere for learning
• Fun social activities to nurture creativity and teamwork
• Business casual dress with annual corporate gear allowance!
• Great benefits – Med/Dent/401K/pension, and tuition reimbursement and more (Full Time employees)
• School Loan Repayment & Gym Reimbursement (Full Time employees)
• Lots of growth and advancement potential
• Estimated Salary Range for this Position: $54,500 - $64,000
• A CEO with brilliant vision and aspiration

Want to know why we’re so happy? Click here to learn and meet our CEO!

Find out what life at Jovia is like ... https://www.jovia.org/life-at-jovia

What you will be doing: 

• Handle all types and stages of delinquent accounts, including Consumer Loans, Mortgages, Home Equity Loans, HELOCs, Student Loans, Credit Cards and overdrawn accounts, with proven aptitude in resolving late stage collections.
• Be goal-oriented and able to work independently and as part of a team to achieve assigned goals and objectives.
• Be flexible in availability to work shifts as needed. Collection shifts may involve working early and late shifts that are not consecutive (i.e. 9-5/10-6/11-7). There may be occasions based on the needs of the department to alter the regular schedule as requested by the Collections management team.
• Maintain daily work Queues as well as accounts requiring intervention daily. Utilize reports to identify areas of opportunity that should be focused on in optimizing ownership of assigned portfolios.
• Update systems records as required within multiple platforms, with high attention to detail and accuracy.
• Achieve daily inbound/outbound call requirements. Handle telephone/email/correspondence inquiries concerning delinquent accounts and provide counseling to members, accurately recording detail on the appropriate collection system(s).
• Research and audit account records to determine missed payments and/or possible discrepancies when necessary.
• Speak to members to determine reason for delinquency; using excellent customer service and rapport-building skills, evaluating members' financial situations and negotiating terms of repayment to bring account(s) current while maintaining quality and accuracy for compliance and excellent member service.
• Recommend to management accounts that should be considered for accelerated charge-off and/or are in need of legal referral.
• Use advanced negotiation skills to resolve escalated calls. Use analytical and critical thinking skills needed to dissect and resolve complex servicing related issues in a clear and concise manner that a member will understand.

What we need from you:

• High School graduate, some college preferred
• Minimum four (4) years of credit union or banking consumer collections experience
• Intermediate proficiency with MS Suite, including Word, Excel, Outlook, and prior financial institution core system and collection software system experience (Fiserv DNA and Temenos a plus).
• Strong Collection background with knowledge of all aspects of Collection processes, including thorough knowledge of and compliance with FDCPA, FCRA, NCUA, Bankruptcy and state and federal laws and regulations required.
• Advanced knowledge of collection systems and important metrics, self-motivated, strong problem solving abilities, detail-oriented, and ability to ensure quality of work completed.
• Excellent communication and interpersonal skills, adept at negotiating, maintains a sense of urgency, possesses solid collections skills, self-motivated in working independently and as part of a team, and displays critical analysis and sound judgment capabilities.

Work From Home and Hybrid Requirements: This particular position is Hybrid and requires in-office / plus work from home days to our offices in Westbury, New York: 

• Internet speed of 100 mbps or higher required (you can test this by going to www.speedtest.net).
• Able to dedicate a quiet space for daily work that is free of sound interruptions.
• All equipment will be provided by Jovia (Computer, Monitor, Headset).

Be part of a growing not-for-profit organization where People are Everything—You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk!

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!