Description

Do you have a passion for providing exceptional guest service? Do you take pride in ensuring a welcoming environment with attention to the finer details? Are you eager to join a unique and expanding organization with excellent growth potential? Please continue!

All Journeyman team members must uphold and embody Journeyman’s Core Values.

CORE VALUES:

Grit

• Having a positive attitude that no challenge is too great
• Understanding that goals worth pursuing are never easy; that perseverance, grit, and determination are essential to success
• There is no substitute for grit and putting in the time and effort. Good things will come from those efforts
• 10,000-hour rule. Malcom Gladwell: it takes 10,000 hours of intensive practice to be great

Always A Journeyman

• Excellence is a lifelong pursuit and mastery is an illusion
• The joy is in the daily work and pursuit of excellence, not in the final destination
• A focus on continual improvement and doing our best

1st Customer

• Treating every customer with the mindset that they are the business’s 1st-ever customer
• Treating customers with authenticity, kindness, warmth, care, friendliness; engaging, helpful and willing to offer a magical experience
• Clean facilities
• Being available to the customer and timely responses in any capacity
• This mindset extends to our vendors, suppliers, partners, and especially our fellow employees
• Never take the customer or employee for granted
• 362 and 59:59. We are open to our customers 362 days a year and we set an unwavering standard of serving our customers up till the last closing second 59:59 and beyond if needed.

Ambassador

• Taking pride and ownership in your work
• Engagement and active participation in your work and company activities
• Being a positive force in the workplace; creating a culture of positivity
• Extending common courtesy to self, employees, vendors, and guests
• Being an evangelist and promoter of the company and brand

We believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.

Here’s a peek at what you will receive as a Journeyman team member:

• Outstanding Growth Opportunity!
• Paid Time Off
• 401(k) with Employer Match 
• Medical, Dental, Vision, Life, and Supplemental Insurance Options
• Free Monthly Bottle of Spirit (21 )
• Loyalty Incentives (ask about our 5-Year Bottle Reward!)
• 25% Employee Discount
• Monthly Welcome Tour with Owner/Founder, Bill Welter
• Annual Employee Putting Competition
• 3 Annual Employee Parties

YOUR PRIMARY PURPOSE:  Oversee daily Retail operations, ensuring smooth functioning and optimal performance.

YOUR RESPONSIBILITIES:

Sales

• Model understanding and commitment to the store’s sales mission and effectively communicate to staff in actionable terms.
• Assist with development of each team member’s individual commitment to the achievement of the store’s sales results.
• Model and effectively supervise staff. 
• Monitor and escalate stock levels to Store Management in a timely manner.

Operational Controls

• Inventory Control/Shrink.
• Cash Management (opening and closing procedures, POS, paperwork, logs, policies & procedures).
• Comply with all Quality Assurance policies & procedures.
• Maintain store cleanliness.

Staff Development

• Assist in training sales staff in accordance with company standards.
• Assist with training and developing staff sales techniques.
• Escalate issues to Store Management in a professional and timely manner.

Requirements

YOUR ATTRIBUTES:

• Ability to inspire and influence team members.
• Strong understanding of sales principles and strategies.
• Dedication to the 1st Customer experience.
• Clear and effective communication skills.
• Ability to obtain In-depth knowledge of Journeyman products and services.
• Adaptability in changing situations.
• Capacity to quickly identify and resolve issues.
• Ability to manage and prioritize multiple tasks.

YOUR EXPERIENCE REQUIREMENTS:

• Proven sales background.
• Prior retail experience, preferably in a specialty retail environment.

OTHER REQUIREMENTS:

• Basic math and/or accounting skills.
• Ability to regularly lift and/or move up to 10 lbs., frequently lift and/or move up to 35 lbs., and occasionally lift and/or move up to 50 lbs.
• Ability to climb, balance, stoop, kneel, crouch, and reach with arms.
• Must be available to work nights, weekends (Saturdays and Sundays), and holidays.