Job Title : Customer Account Coordinator Job Type : FT / Salaried, Non-exempt (eligible for OT) We continue to grow! The Customer Account Coordinators support the JostensPIX (JPIX) Operations and Sales teams with preparation and execution of the JPIX School Picture Day events.

We need team members with amazing customer service skills to support this fast-growing division. Support.

• Assist the JPIX teams with any operational or support activities to meet and exceed customer expectations
• Establish and build relationships with school contacts, utilizing a phone first approach

Deliver.

• Provide pro-active customer service to schools, sales reps, and internal partners
• Manage new contracts / schools and participate in the renewal process
• Provide excellent customer service to schools, vendors, and internal partners primarily through phone calls, as well as email communications

Strengthen.

• Responsible for accurate, immediate decisions based on real-time information to adjust resources as changes occur
• Build relationships with key customer resources
• 2-4 years customer service experience
• Experience with handling inbound and outbound calls
• Creative problem-solving skills with ability to have difficult conversations and de-escalate stressful situations
• Extremely strong attention to detail and organization
• Ability to work both independently and in a collaborative environment
• Above average verbal and written communication skills
• Working level proficiency with the Microsoft Office suite
• A flexible disposition and ability to work in a fast-paced environment managing a variety of operational needs
• Independent judgment required to plan, prioritize and organize competing tasks or demands that may be deadline driven
• Bachelor’s degree in business-related area or equivalent experience
• Experience and interest in photography (preferably school photography)
• Advanced knowledge of the Microsoft Office Suite
• Knowledge of scheduling or logistics
• We care about YOU. We are a growing team, but not so big that you are just a number! This team works closely together and we support each other!
• We care about your health. We offer competitive healthcare (health, dental, vision, life) in addition to voluntary benefits including DailyPay, home and car insurance, pet insurance, flexible spending account, amongst many more.
• We invest in your future. We offer a 401K match vested immediately.
• We want you to unplug when needed. We believe in taking your time off without guilt, including company paid holidays and personal time off.
• We care about your development. We support tuition reimbursement after 6 months of service.

About Us : Celebrating over 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups.

Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories.

These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience.

As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter.

We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas. Americans with Disabilities Act (ADA) : Jostens is an Equal Opportunity Employer and complies with applicable employment laws.

EOE / M / F / Vet / Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Last updated : 2024-05-18