Description

JOB SUMMARY

Perform transactional duties and responsibilities and at all times provide Smile Standards level Client service. Know and comply with laws, regulations, and bank policies and procedures applicable to the teller position. Actively develop skills to become a Community Banker 1.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Provide SMILE Standards service at all times and actively seek out and meet their banking need
• Consistently deliver high quality JBT service in person, through the drive-up, over the telephone and during community events.
• Working knowledge of branch products and services. Expands relationships though recommendations designed to assist client.
• Ability to answer clients FAQ’s about, but not limited to, Online Banking, Online Bill Pay, Bank to Bank Transfers, Person to Person Payment, Debit and ATM cards, eStatements, ACH transactions and account posting and all other eBanking functions
• Adhere to the Bank’s dress code standards
• Accurately, efficiently, and promptly perform customer transactions (including those received by mail or night deposit): cashing checks, deposits, withdrawals, selling of monetary instruments, loan payments, club payments, etc.
• Balance cash drawer/debits and credits accurately and in a timely manner using the Vertex Teller system
• Completes BVS courses as assigned
• Maintain an orderly cash drawer within the Bank’s approved cash limit
• Respect the confidentiality of information obtained through or as a consequence of employment
• Be knowledgeable of the Bank’s products and services and be aware of opportunities to deliver these products to clients to help meet their financial needs
• Actively utilize CallTrax to enhance client experience 
• Routinely incorporate compliance (knowledge of laws/regulations) in day-to-day tasks
• Operate and answer the telephone in a professional manner
• Perform related duties as assigned including, but not limited to, client access to SDB area, balancing the ATM, Vault, TCR, and Cash totals
• Ability to complete forms found on the intranet
• Ensure punctual and regular attendance 

Requirements

SKILLS

• Ability to operate the Jack Henry Systems (Vertex Teller Capture, CIF 20/20, Streamline), Synergy, 4Sight, CallTrax, TCR, and other branch systems
• Excellent communication and interpersonal skill
• Proficient mathematics skills
• Ability to operate the following office equipment: computer, adding machine, typewriter, telephone, copy machine, fax machine 
• Ability to lift approximately 25 pounds
• Ability to stand for long periods of time