THE OPPORTUNITY

Are you passionate about delivering memorable, best-in-class customer service? Do you have proven experience regularly communicating with customers via phone and email and looking to further your career within a customer experience team?

If yes, this may be the perfect opportunity for you!

We have the exciting opportunity for two Customer Experience Representatives to join us as a Customer Experience Representative.

At Katie Loxton Inc and A Littles & Co. sentiment at the core of our brand identity and the customer is at the heart of everything we do! Our Customer Experience team’s mission is to deliver outstanding customer service by offering a positive and personalised experience for every customer.

As a Customer Experience Representative, you will represent our brand whilst taking responsibility for assisting our customers and sales agents via phone and email on a daily basis and occasionally face to face at tradeshows.

You will make an impact in this fast paced, dynamic business by delivering a knowledgeable, proactive and friendly service - striving to exceed customers’ expectations at every opportunity.

You will have the opportunity to communicate and collaborate with other areas across the business to ultimately deliver a best-in-class customer journey.

If you are a brilliant problem solver with an empathetic approach to customer communication, who enjoys being a part of a busy environment where no day is the same, then this may be the perfect position for you!

You will be working Monday-Friday, 9am-5pm and will be based at our Head Quarters in Mooresville, North Carolina. You may also have the exciting opportunity to attend trade shows where required.

BEHIND THE BRANDS

We’re a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes.

We value creativity, collaboration and integrity.

HOW YOU'LL CONTRIBUTE

• Liaising with customers and sales agents on a daily basis by phone and email, supporting with a range of general to account specific inquires
• Supporting and meeting all customer needs over the phone, email and direct messaging
• Ensuring all company policies are always adhered too
• Processing orders through our order fulfilment system
• Reviewing all order details within our ERP system and accurately scheduling for production
• Actively resolving day to day customer related issues and queries
• Ensuring customer account information is kept up to date
• Organizing and taking debit and credit card payments
• Informing customers of order lead times and scheduling orders
• Attracting potential customers by answering product and service questions, actively providing information about other products and services
• Liaising with the Finance team to support with Accounts Receivables
• Positively contributing within the team to accomplish team and individual goals and KPIs
• Keeping abreast of all product offerings to support in ability to answer customer queries quickly and efficiently
• Maintaining administrative filing and updating customer records

THE TALENT YOU'LL BRING

• Experience working in a relatable position, working with both B2B and B2C customers is highly desirable
• Previous telephone customer service and administration experience
• Ability to maintain a professional attitude at all times
• Intermediate Microsoft Excel knowledge
• Familiar with ERP and accounting software and willing to learn other software as needed
• Ability to provide a positive and empathetic attitude towards customers
• Excellent communication skills both written and verbally
• Ability to work well with a team and individually
• Ability to manage own time effectively in a fast-paced environment
• A Can-do’ team player attitude with willingness to help and great problem-solving skills

PERFECTLY PACKAGED

• A broad range of benefits
• Opportunities to make an impact as well as learn and develop further
• An innovative and friendly workplace with a team we’re proud to be part of. Find out more about us and our culture on our careers portal

Joma Jewellery was founded in 2008 by Katie and Geoff Loxton in the UK, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business worldwide.

We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us.

We don’t hire based on cultures, preferences, or personalities it’s what you bring to the team that counts.

We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.

Last updated : 2024-02-24