Description
RESTAURANT SUPERVISOR | MARCO POLO at SILVERLAKE POOL & INN
POSITION PROFILE
We're looking for an organized, good-natured Restaurant Supervisor prepared to assist Silverlake Pool & Inn's General Manager with daily operations. From ensuring a delightful guest experience to overseeing inventory and streamlining communication with the hotel staff, this role calls for a friendly disposition and experience in hospitality.
ABOUT SILVER LAKE POOL & INN | MARCO POLO:
Silver Lake Pool & Inn sits just south of the Sunset Junction in the heart of Silver Lake, one of the most dynamic and captivating neighborhoods in Los Angeles. The hotel features 54 generously appointed guest rooms and suites, an elevated pool deck that beckons relaxation, and our lively outdoor restaurant and bar, Marco Polo! The menu at Marco Polo is inspired by the vibrant, stylish quotidian life of Milan, Italy, where the everyday is elegant but not pretentious, and traditional but always dynamic. If you're passionate about creating memorable dining experiences, thrive in a dynamic, fast-paced restaurant environment, and find joy in providing delightful, consistent service that turns first-time visitors into regulars, we invite you to join our team at Marco Polo!
TASKS AT HAND:

• You're a friendly face that greets guests and enhances our guests' experience by bringing your own flavor to the restaurant
• Making sure guests are having a fabulous time, from the moment they arrive until it's time to say goodbye.
• Creating a warm, friendly, and laidback atmosphere that turns first-time guests into regulars.
• Learning our steps of service, products, menu, and systems inside and out.
• Supervising all food and beverage outlets and offerings within the hotel and restaurant to ensure excellent customer service
• Consistently offering professional, friendly and engaging service.
• Ensuring service standards are followed while actively supporting the entire restaurant team.
• Handling guest concerns in a timely, efficient, and trusty manner
• Balancing a combination of operational, administrative and colleague needs throughout a day of restaurant service.
• Assisting with the execution of on-site events, from public-facing programming to private functions.
• Communicating effectively with all departments to ensure that customer service needs and expectations are fulfilled.
• Working with the Hotel General Manager on the scheduling of all food & beverage team members.
• Working directly with staff to assure food and beverage quality, good service, and cleanliness are strictly adhered to.
• Executing both opening and closing duties and maintain an efficient, effective, and prioritized work schedule.
• Maintaining inventory and its protocols and systems.
• Learning and embracing our steps of service and brand standards

WHAT WE'RE LOOKING FOR:

• Familiarity with MS Office, Google Apps and other organizational computer tools.
• Fluency in English both verbal and non-verbal preferred.
• Provide legible communication and directions.
• Compute basic arithmetic.
• Perform job junctions with attention to detail, speed and accuracy.
• Prioritize, organize, and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly and work with minimal supervision.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you're under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
Privacy Notice:
For information on the California Consumer Privacy Act of 2018 ("CCPA"), California Privacy Rights Act of 2020 ("CPRA"), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.
For more information, visit www.palisociety.com or follow @palisociety
For more information, visit lepetitpali.com or follow @lepetitpali
For more information, visit www.arrivehotels.com or follow @arrivehotels
We are an E-Verify Employer/Somos un empleador de E-Verify.
Requirements

• Requires a flexible schedule and a variety of shifts including holidays & weekends.
• Ability to carry up to 40lbs and to walk, stand, and bend continuously.

Company Information
MORE ABOUT US:
Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.
We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us!