Position Summary: The counter sales specialist fulfills customer HVAC/R product needs by providing HVAC/R information, technical support, and special ordering for customers while maintaining a team working environment and store profitability.In this role, the employee stays apprised of all Johnstone sales and promotional programs with the goal to increase and strengthen the Company’s partnership with its clients, increase sales and profitability.

Essential Job Functions:

• Determines customer replacement HVAC parts, according to the inspection or verbal/description of the old part, and customer requirements.
• Provides customer product and service needs by performing tasks such as finding products using computer, catalog, telephone or other reference sources.
• Recommends and orders products for customers.Recommends and orders products not listed in the Johnstone catalog. Recognizes products most commonly purchased by customers; resolves commonly-encountered technical problems; responds to incoming sales calls; makes outgoing customer sales or service calls; and addresses customer complaints.
• Maintains knowledge of HVAC/R fundamentals and product lines by knowing the function of most products we carry, and where and how they are used; knowing the vendors we carry and their respective lines; knowing specific features and benefits of most commonly purchased products; staying informed of new products; and utilizing opportunities to further educate self, co-workers and customers.
• Processes customer transactions by researching, entering and printing quotes; processing warranties, balances cash drawers; creates credit invoices; processes pick/pack orders; and processes will-call backorder notifications.
• Ensures desired level of profitability is obtained by consistently following the pricing structure established for the store; achieving sales targets; and following the sales process from start to finish in a desired manner as outlined by the Purchasing Agent.
• Sustains a team-oriented work environment by treating fellow employees and customers with professionalism, respect and attention to individual needs; and effectively communicating customer needs, product requirements, sales opportunities and personal issues to coworkers and management.
• Maintains and increases the company’s stature in the marketplace by maintaining a clean store, with a neat and orderly appearance and by conducting oneself in a professional manner and in accordance with company policies.
• Remains alert at all times for suspicious customers and takes action accordingly.
• Safeguards the cash and physical assets of the store.
• Reports to work as scheduled, on time, every shift to support the high quality of customer service as required by company policy.
• Performs other duties or tasks as may be assigned from time to time by the Branch Manager