1 Counter Sales Specialist (FT) Job in Falls, NJ
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Johnstone Supply - New Jersey is Hiring a Counter Sales Specialist (FT) Near Falls, NJ
What is Johnstone?
- Determines customer replacement HVAC parts, according to the inspection or verbal/description of the old part, and customer requirements.
- Provides customer product and service needs by performing tasks such as finding products using computer, catalog, telephone or other reference sources. Processes customer transactions by researching, entering and printing quotes; processing warranties, balances cash drawers; creates credit invoices; processes pick/pack orders; and processes will-call backorder notifications.
- Recognizes products most commonly purchased by customers; resolves commonly-encountered technical problems; responds to incoming sales calls; makes outgoing customer sales or service calls; and addresses customer complaints.
- Maintains knowledge of HVAC/R fundamentals and product lines by knowing the function of most products we carry, and where and how they are used; and knowing the vendors we carry and their respective lines.
- Sustains a team-oriented work environment by treating fellow employees and customers with professionalism, respect and attention to individual needs; and effectively communicating customer needs, product requirements, sales opportunities and personal issues to coworkers and management.
- Maintains a clean store, with a neat and orderly appearance and by conducting oneself in a professional manner.
- Remains alert at all times for suspicious customers and takes action accordingly.
- Experience with cashing out customers
- Performs other duties or tasks as may be assigned.
- High School Diploma and a Technical Diploma in HVAC/R or 3-5 years relevant experience in the HVAC/R field, preferred.
- 2 years’ experience in a wholesale environment in the HVAC/R industry preferred. Experience must include front counter waiting on customers.
- Familiarity with training assessment tools and data gathering methodologies such as surveys and focus groups.
- Proficient with computers looking up and cross-referencing parts/equipment and capacity to learn new software.
- Strong written and verbal communication and interpersonal skills, and the ability to work independently and/or with teams.
- Demonstrated ability to multitask, manage and prioritize multiple projects while working under pressure.
- Proactively seeks opportunities for optimizing processes and provides recommendations.
- Creative problem-solving skills and displays a sense of urgency.
- Must be a customer-oriented individual with the ability and skills to meet, greet and service customers. Also, is a team player able to achieve the goals and objectives as mandated by the Branch Manager.
- Polished and professional demeanor in person, online and via phone.
- Works well independently and in a team environment
- Excellent organizational skills.
Job Summary
Full Time
$32k-40k (estimate)
04/11/2023
05/13/2024
The job skills required for Counter Sales Specialist (FT) include Customer Service, Counter Sales, Wholesale, Products and Services, HVAC, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Counter Sales Specialist (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Counter Sales Specialist (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Counter Sales Specialist (FT) positions, which can be used as a reference in future career path planning. As a Counter Sales Specialist (FT), it can be promoted into senior positions as a Retail Sales Staff that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Counter Sales Specialist (FT). You can explore the career advancement for a Counter Sales Specialist (FT) below and select your interested title to get hiring information.
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