Overview
Technicians are responsible for helping the company provide an excellent and consistent service quality product through proper diagnosis, repair, warranty/non-warranty evaluation, cleaning and documentation of each unit that is brought into the Service Center for repair or refurbishment so that the customer is given an excellent service experience. Directly reports to the Service Center Manager. Company is located in south Ankeny and position is available immediately
Responsibilities:
Show up to work timely and be ready to work.
Repair all assigned units correctly, safely and efficiently.
Accurately document all work performed to each unit on the work order for invoicing.
Accurately capture all product information including serial number, model number and other required information for the proper filing of warranty claims.
Clean repaired units prior to moving them to the outbound area for delivery.
Look up parts via computer and retrieve parts from parts shelves when needed.
Train/mentor/assist less-experienced Technicians.
Keep work area clean and organized.
Housekeeping of all shop common areas and other duties as assigned.
Knowledgeable with new equipment to be able to assist and sell new equipment
Good customer skills with phone support and customers that may come into the store and counter
Works well with other employees and managers
During slow times may be assigned to different areas to help with work
Clean cut and neat appearance as you will be dealing with customers regularly
Qualifications:
Proven record of mechanical and electrical troubleshooting
Graduate of an accredited small engine trade school or 2 years’ experience as a technician
Stihl Bronze level certification a plus, and/or willing to acquire certification
Other major engine or equipment manufacturers certification a plus
Must be able to lift 50 lbs.