Description

The Training Specialist provides training to new, existing, and acquired employees for J&J, JJPF, and SUA. This training is designed to grow the employees’ knowledge and enhance department operations.

Job Responsibilities:

Training Specialist I and II – People in either of these roles will perform all duties under the strict oversight of the training manager.

• Training Specialist I

• Assist with training for new, existing, and acquired employees
• Maintain training schedules for trainees as assigned
• Assist with creation and maintenance of training materials
• Assist department leads and/or managers to find efficiencies within processes and procedures
• Assist with testing new or enhanced system platforms prior to implementation
• Annual 16 hour continuing education

• Training Specialist II

• Assist with training for new, existing, and acquired employees
• Maintain training schedules for trainees as assigned
• Assist with creation and maintenance of training materials
• Assist department leads and/or managers to find efficiencies within processes and procedures
• Assist with testing new or enhanced system platforms prior to implementation
• Annual 16 hour continuing education

Training Specialist III and IV – People in either of these roles will exercise discretion and judgment while performing job duties, with the authority to make independent decisions.

• Training Specialist III

• Provide training to new, existing, and acquired employees
• Create and maintain training schedules for trainees as assigned
• Participate in creation and maintenance of training materials
• Collaborate with Training Team Manager and department managers to develop individual employee education and/or skill development needs
• Provide feedback to managers regarding employee efforts and accomplishments
• Collaborate with department leads and/or managers to find efficiencies within processes and procedures
• Participate in testing new or enhanced system platforms prior to implementation
• Annual 16 hour continuing education

• Training Specialist IV

• Provide training to new, existing, and acquired employees
• Create and maintain training schedules for trainees as assigned
• Participate in creation and maintenance of training materials
• Collaborate with Training Team Manager and department managers to develop individual employee education and/or skill development needs
• Provide feedback to managers regarding employee efforts and accomplishments
• Collaborate with department leads and/or managers to find efficiencies within processes and procedures
• Participate in testing new or enhanced system platforms prior to implementation
• Annual 16 hour continuing education

Education and Work Experience:

Training Specialist I and II

• 2-year degree in general business or related field preferred
• 2 years’ experience in related insurance field and/or training background preferred

Training Specialist III and IV

• 2-year degree in general business or related field preferred
• 3 years’ experience in related insurance field and/or training background preferred

Knowledge, Skills & Abilities:

• Strong verbal and written communication skills
• Organizational skills
• Time management
• Relationship building
• Presentation skills
• Self-motivated
• Competent with Microsoft Office Suite
• Dedication to excellent customer service
• Professional attitude and approach
• Ability to work under pressure
• Flexibility with hours and scheduling
• Travel required