General Position Summary:

The Chief Medical Officer (CMO) is responsible for providing leadership for planning and oversight of medical protocols, procedures, and programs. The CMO is responsible for recommending and implementing clinical policies and procedures; supervising and inspiring provider staff; ensuring performance improvement activities in all clinical activities; and is an integral part of the executive and leadership teams of the health center. The CMO position is a highly visible executive position that works closely with the Chief Executive Officer and peers to assure Johnson Health Center (JHC) is living the mission, vision, and values to maintain the employer and provider of choice status.

Essential Duties and Responsibilities:

Patient/Customer Relations:
1. Communicates with patients in a courteous and professional manner in face-to-face encounters and via the telephone.
2. Educates the patient and family member on the patient’s diagnoses’ within scope of knowledge and authority.
3. Obtains complete medical history from patient, and/or family, and/or previous medical record, etc.
4. Communicates effectively with patients, family members, and community partners.

Staff Relations/Team Building:
1. Provides inspiring and accountable leadership, direction, and performance management over all medical provider practices at JHC.
2. Participates with the Provider in the implementation of the plan of care and multidisciplinary patient education.
3. Communicates with other members of the Patient Care Team regarding incoming patient data and reports that require patient notification and treatment interventions.
4. Articulates thoughts and ideas, including suggestions for change, in a positive manner.
5. Develops excellent working relationships with JHC staff and community partners.
6. Works with supervisor and other staff in a positive and professional manner.
7. Provides constructive feedback and communicates accurate information.
8. Leads department meetings with staff.
9. Meets with supervisors on a regularly scheduled basis and as requested to discuss any leadership, clinical or administrative opportunity and concerns.
10. Demonstrates reliability by being visible, reporting to work on time, keeping the assigned schedule and keeping supervisor, peers and direct reports informed of any changes to the schedule.
11. Dresses appropriately and professionally for the position.

Clinical Duties:
1. Examines existing medical care standards, protocols, and practices; revises and enhances; puts in place benchmarks to ensure that patients are receiving the highest quality of care possible.
2. Provides primary medical care to patients in accordance with medical specialty, assessing, diagnosing, treating, evaluating, and monitoring patients’ health status including providing complete physical examinations.
3. Supervises, monitors, and directs day-to-day activities of medical providers.
4. Effectively utilizes JHCs health records software, currently using eCW to make appointments, to document telephone encounters, and patient visits.
5. Uses articulate and professional language in JHCs health records software (eCW) documentation and any professional correspondence.
6. Keeps patient records up to date with required documentation for Medicaid and other insurance providers.
7. Diagnoses based on clinical findings, laboratory, and x-ray reports and/or the results of other diagnostic procedures according to approved protocols.
8. Formulates, initiates, and monitors patient management plans for patients assigned.
9. Refers patients requiring hospitalization or assessment and management of conditions to emergency department physicians or appropriate specialists.
10. Renders emergency care and treatment including cardiopulmonary resuscitation, starting I-V fluids, and ordering of appropriate emergency medications.
11. Sutures lacerations and addresses acute orthopedic injury if within scope of care.
12. Performs other necessary clinical duties as required.
13. Consults with physicians and other members of health care team as necessary for clinical questions.
14. Physical attendance is an essential element of the CMO’s position.

Administrative Duties:
1. Responsible for executive leadership and direction, in conjunction and collaboration with the Chief Executive Officer, for clinical operations at JHC and can positively and proactively lead change.
2. Provides extensive leadership in multiple areas that have depth and complexity, with significant organizational span.
3. Partners with executive and leadership teams to develop and implement JHC operations, policies, procedures, and protocols.
4. Works collaboratively with, and serves as primary liaison to, Chief Operating Officer to implement patient-focused and efficiency-based process improvements and staff/patient satisfaction efforts.
5. Collaborates with executive team to build and drive implementation of the strategic plan as approved by the Board of Directors.
6. Serves as a role model by demonstrating positive team-based and core value behaviors and assures appropriate provider staffing at all locations.
7. Represents JHC/clinical practices to the community board, County departments and agencies, and professional and community organizations.
8. Participates in community organization activities designed to positively impact community health disparities and behaviors.
9. Fosters linkages with local clinics, state public health department, etc. Acts as liaison to local, state, and national professional societies.
10. Adheres to all policies and safety regulations established by JHC.
11. Makes recommendation to the Chief Executive Officer regarding clinical programs, the employment, promotion, transfer, and discharge of all medical provider staff.

Performance Improvement Activities:
1. Leads clinical Performance Improvement activities and is responsible for development of clinical practice guidelines.
2. Co-Chairs Continuous Quality Improvement Program initiatives for JHC.
3. Participates in Performance Improvement Workgroup.
4. Develops annual goals for provider team and reports to Performance Improvement Workgroup on a quarterly basis.
5. Works with provider staff to develop and institute performance improvement activities on an ongoing basis and to ensure activities are in alignment with performance improvement goals.

Safety/Infection Control Activities:
1. Attends all mandatory OSHA Infection control trainings and follows general OSHA guidelines for infection control, including “Universal Precautions”.
2. Abides by all JHC infection control policies, including acute response measures in the setting of a public health concern or disease outbreak.

Other Functions:
1. Abides by the Code of conduct as documented in the Corporate Compliance Manual.
2. Demonstrates a personal and professional commitment to JHC and its mission.
3. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.
4. Ensures that any job functions that are added or changed as organizational needs require by Management are performed accurately, completely, and efficiently.
5. Keeps professional licenses required for the position current and up to date. Obtains all continuing education required for license renewal.

JHC Core Values:

Staff members must actively demonstrate dedication and commitment to the core values of JHC.

1. Respect – We value and respect each patient, their family, ourselves, and each other.

Every individual associated with Johnson Health Center will be treated with dignity and
respect. We value and respect people’s differences, show empathy to our patients, their
families and each other, and work collectively to build Johnson Health Center as a health
center and an employer of choice.

2. Integrity – We are committed to doing the right thing every time.

Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical
behavior. We are accountable for the decisions we make and the outcome of those decisions.

3. Excellence – We will pursue excellence each and every day in activities that foster,
teamwork, quality improvement, patient care, innovation, and efficiencies.

At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and
administrative teams are passionately committed to the highest quality of care for our
patients. We continually seek out ways to enhance the patient experience and promote an
environment of continuous quality improvement.

4. Innovation – We value creativity, flexibility, and continuous improvement efforts.

We are advocates and instruments of positive change, encouraging employees to engage in
responsible risk-taking and working to make a difference. Out of the box thinking enables us
to build on successes and learn from failures.

5. Teamwork – We understand that teamwork is the essence of our ability to succeed.

We work across functional boundaries, embracing diversity, for the good of the organization.
Our collaborative approach ensures a culture of participation, learning and respect and
serves to improve the quality of patient care. By focusing on a team-based approach, the
expertise of each Johnson Health Center employee is leveraged to optimize the patient
experience.

Qualifications:
1. Physician’s license to practice medicine in Virginia. Current certification by appropriate specialty board.
2. 10-15 years of proven clinical and executive leadership at the director or above level or equivalent related experience.
3. Must be qualified in Basic Life Support techniques.
4. Proven ability to work collaboratively and prioritize deliverables with peers on the executive team.
5. Proven ability to effectively inspire, lead and supervise clinical staff and exhibit humility and executive leadership presence in all circles of influence.
6. Proven ability and experience to analyze complex information and communicate effectively both orally and in writing.
7. Proven ability to set priorities and make decisions on critical health care programs and issues, working closely with executive and leadership staff to collectively keep JHC at the forefront of the evolving healthcare and FQHC space.
8. Must possess personal and professional qualities to earn the confidence and respect of staff.

Physical Demand and Working Environment:
Fast paced office setting with travel to other offices often. Lifting and/or exerting force up to 35 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. OSHA high risk position.