Johnson County Health & Environment department is looking for a qualified candidate to fill the position of Customer Service Specialist. This position is part-time (20-29 hours per week).

This position will remain open until November 11, 2022.

Responsibilities of this position include:

• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.

• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.

• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.

• Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.

High school diploma or equivalent is required.

One year of customer service or work related experience is preferred.

Experience can substitute for education. Education can substitute for experience.