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609828
Location : 600N Wolfe St, Baltimore, MD 21287
Shift :
Full Time (40 hours per week)
Dayshift; Hours 7 : 00a-3 : 30p; weekend work required
Non-Exempt;
Position Summary :
According to established procedures and general directions, triages incoming phone calls, electronic service, fax and email requests for Facilities Management customers concerning routine and emergency issues.
Processes requests and calls to the main phone number for JHHS Facilities Management (1,000 employees). The Department provides Environmental Care, Clinical Engineering and Engineering Operations services to the Johns Hopkins Hospital (6 million sq.
feet); The Bayview Medical Center (1.5 million square feet) and Howard County General Hospital (500,000 square feet). Triages calls via multiple media (radio, pager, creation of work order, phone, .
Determines priority to ensure timely response to emergency and urgent calls while minimizing disruption and overtime. Escalates to department leadership emergencies, utility outages and any other issue which poses risk to patient, life support, or utilities that are critical to patient safety and safe procedures.
Understand and identify critical utilities and operations that are critical to patient care. Triage emergencies that may include medical equipment repair during a procedure, loss of life support facilities, electrical, HVAC, medical gas, water and sewage that are critical to maintaining operations in order to avoid evacuation.
Provides excellent customer service to customers who may be upset or in a hurry and who may have little understanding of the technical details that will enable effective triaging.
Education :
High School Diploma or equivalent required.
Licensure / Certification : N / A
Required Work Experience :
One-year experience triaging front line calls. Experience in a hospital, and / or engineering / maintenance / clinical engineering or environmental services environment is preferred.
Knowledge, Skills and Abilities :
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy.
Employees must refrain from using any tobacco products during their work shifts including while at lunch or on breaks, and whether they are on or off campus.
Last updated : 2024-02-26
Full Time
$39k-50k (estimate)
02/28/2024
05/10/2024
csurg.jhmi.jhi.edu
Baltimore, MD
<25
The job skills required for Service rep include Customer Service, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service rep positions, which can be used as a reference in future career path planning. As a Service rep, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service rep. You can explore the career advancement for a Service rep below and select your interested title to get hiring information.