Who you are:

As an Applications System Analyst for Johns Hopkins Health Plans, you will be a go-to subject matter expert for our most mission critical member and provider centric applications and solutions. You will leverage your SQL query writing, SSIS package creation, Team Foundations (TFS) tracking, and database management experience to triage JHHP’s applications, systems, vendor integrations, and Member & Provider portal issues. You own the process, the relationships, and the approach on how to resolve issues and get things done. This is a customer-facing role and you are as comfortable behind the scenes as you are interfacing with your customers.

What you’ll do:

• Within assigned areas of responsibility and minimal supervision, collaborates independently with business and technical resources to identify, analyze, prioritize, and resolve system issues
• Develops, supports, and manages application code, user interfaces, and third-party integration components
• Advise on potential application modifications, enhancements, smoke testing, patching, or business process changes as appropriate
  • You’ll also advise business and technical counterparts regarding current system functionality as well as potential roadmap considerations.
• Solicit and document customer’s requirements, then leverage your development/delivery skills to facilitate the completion and ongoing maintenance and support of new enhancements/features/updates post go-live

What you bring:

• 3 years’ experience working with mainframe, client server, cloud, or enterprise applications in the areas of requirements gathering, requirements definition and analysis, and business analysis, or other general system support tasks.
• Experience with SQL query writing and relational database concepts. Experience with SSIS packages, Visual Studio, and Visio (building diagram program)
• Good understanding of EDI transactions 270/271, 835, 837, 276/277
• Experience working with Facets and Facets data models and data extracts
• Experience working with Facets online modules such as billing, provider, claims and membership modules
• Exposure to change and release management process
• This is a customer-facing role. This person needs strong communication skills both written and oral (in person and virtually) and is comfortable with internal and external customers (at all seniority levels)
• Proven analytical and problem solving skills, and the ability to perform a Root Cause Analysis (RCA)
• Ideal candidates will also have working knowledge of healthcare or health insurance terminology and the basics of information systems support.
• Bachelor’s degree in business and management, human resources, information systems, computer science, or another related field, or equivalent experience

Who we are:

Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine. JHHP is a $3B business serving over 500,000 active members with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP is a leader in provider-sponsored health plans and is poised for future growth.

Many organizations talk about transforming the future of healthcare, at Johns Hopkins Health Plans, we are setting the pace for change within the healthcare industry. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for our members and the communities we serve. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home.

Please note: US citizenship is required for this position as it falls under the terms of a government contract (to ensure compliance with DODPSP).

This position is eligible for remote work.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.