Why John Grace?

For the last 10 years, John Grace Restoration and Construction has been West Michigan’s choice for emergency services and restoration repairs following property damage. We are here to help homeowners recover from water, fire/smoke, storm, flood, and mold damage. Our staff are experts in the insurance claim process. We work in the customer’s best interest and guide them through the claim process. John Grace staff are highly trained in mitigating loss, scoping/estimating repairs, and ensuring timely and high-quality repair work. We take our role very seriously because we know how devastating the loss can be to customers. Our three core values - Genuine and Positive Attitude, Extreme Ownership and One Reputation are the heartbeat of our culture. John Grace’s success is the combined efforts of all our employees, and we strive to provide great opportunities for our team to learn and grow. 

Purpose of the Contents and Cleaning Technician Role

As a Contents and Cleaning Technician, you’ll be participating in the “pack out” process, assisting our clients to ensure their possessions are safely removed, stored and returned once our restoration process is complete. 

We are looking for someone who

• Takes pride in their work. Experience in this field is desired but not required. We will train the right people!
• Is able to function in a high stress environment that can change daily.
• Can repeatedly lift and carry heavy items up to 50 lbs
• Is able to stand, walk, bend, squat, kneel and crouch in order to lift items

• Has superior communication skills, able to communicate with teammates, management, and homeowners.
• Is open-minded and has an innovative attitude towards cleaning. Be able to provide and receive feedback regarding processes.
• Is willing to tackle tasks from start to finish, whether they are of different varieties or the same monotonous action for several weeks at a time.

• Reports to work on time

Key responsibilities & duties

• Communicate clearly and professionally with Manager, teammates, and homeowners. Uphold John Grace’s professional reputation.
• Adheres to all company policies and procedures paying special attention to safety procedures.
• Properly secure, wrap and categorize all homeowner possessions.
• Load and unload homeowner possessions into truck/trailer as well as at company storage facility
• Removal of any remaining debris on homeowner possessions
• Upon pack out completion, perform general on-location cleaning and deodorization of personal property
• Provide detailed notes and photos using company’s digital record keeping system
• Drive company vehicle to and from job-sites 
• Accurately record homeowner possessions into online database
• Properly use company HiLo forklift in storage facility - training and certification provided by the Company
• Company vehicles and provided tools must be treated with respect and kept clean and organized.
• Perform other related duties as assigned.

Requirements:

• While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, and climbing. The employee must have the ability to lift and/or move items over 75 pounds.
• Must have a valid driver’s license and a clear driving record. 
• Must pass a criminal background check to perform work on insurance related claims.
• Basic knowledge of smartphone/email technology.

Benefits

• Paid Time Off
• Benefits Package, including Medical, Dental, Vision options
• Company paid life insurance with options to add on additional amounts
• 401k & company match of 4% after one year of employment
• Monthly cell phone reimbursement
• EAP- Counseling/Support

• Paid Holidays