Works on-site at a customer facility(s), participating in activities with the customer to comply with the partnership agreement. Aids salesman and/or regional engineer with troubleshooting by investigating problems related to product performance and application specific criteria.

• Reviews applications with the local salesman and customer representatives to make specific recommendations for MTBF improvement.
• Compiles pertinent information by investigating, analyzing and evaluating problems related to product performance and application specific criteria in the field with the customer. Will include the measuring of rotating equipment.
• Observes the installation and commissioning of mechanical seals and their auxiliary support systems.
• Observes, collects and evaluates customer data while working with the salesman and/or regional engineer. Then reports seal program’s results utilizing John Crane’s current reliability management software
• Analyzes the equipment survey for inventory optimization opportunities within current consignment management guidelines.
• Maintains John Crane‘s equipment survey.
• Communicates orally and in writing with customers, company personnel, and vendors providing counseling and recommendations with the assistance of salesman.
• Assists salesman with customer training for maintenance and operations personnel as required.
• Assists customer with the Management of Change process with oversight by salesman.
• Collects new equipment data sheets from customer’s project engineers for review by salesman and/or regional engineer.
• Performs other duties and responsibilities as necessary to comply with specific contractual terms of the agreement, or as required by Manager.
• Additional duties assigned.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

• Requires an Associate’s Degree in a technical area plus minimum 3 years’ experience as a customer reliability technician and / or an equivalent combination of education and experience.
• Ability to read and interpret assembly drawings, make complicated arithmetic calculations and resolve technical problems.
• Must have experience with assembly/testing and the ability to use precision measuring equipment.

The total compensation range for this role is $60,000 - $96,050 based on level of experience.

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170 year history of innovation, and five global divisions, all experts in their field.

John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.