This is a mid-level position focused on day-to-day maintenance of systems and minimal builds, serving as the escalation point for Server Administrator I admins. Reporting to the IT Infrastructure Manager, this position will monitor and maintain the health and performance of our server infrastructure, troubleshoot and resolve system issues, and assist with minimal server builds and configurations.
Key Responsibilities:
Assist in disaster recovery and business continuity planning and support
Participate in capacity planning including forecasting of needs for future infrastructure related purchases
Perform statistical reporting, recording and maintenance of hardware, software, and licensing inventory
Monitor and maintain the health and performance of server infrastructure.
Work inside the ticketing system to ensure issues are handled in a timely manner
Troubleshoot hardware, software, and externally hosted systems
Follow procedures and standards to ensure operational consistency on a global basis and update documentation as required
Maintain records on repairs, downtime, and configuration changes
Perform routine maintenance tasks such as patching, updates, and backups of related systems.
Troubleshoot and resolve system issues and escalations from the Level I team.
Assist with server builds and configurations as needed.
Document procedures and best practices for system operations.
Participate in on-call rotation to provide off-hours support and maintenance
Work directly with architects and developers to debug problems and solutions within the infrastructure components
Work with authentication authorities such as Active Directory
Work with third-party SaaS providers and third party development partners on integration
Participate in a fast-paced engineering team
Key Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field.
Minimum of 5 years of experience in server administration or related technical experience.
Expertise in monitoring and maintaining server infrastructure.
Excellent communication skills, ability to build relationships with internal teams and the user community
Self-motivated with a strong work ethic
Availability for after hours, weekend work, and travel as needed
Ability to lift at least 50 pounds
Experience with various virtualization technologies including VMWare and Microsoft Hyper-V
Experience in scripting (Python, Ruby, BASH, and/or PowerShell)
Experience with Linux
Experience with multi-tenant, private and hybrid cloud environments including OpenStack, Docker Containers, Kubernetes
Strong troubleshooting and problem-solving skills.
Experience with PCI and Sarbanes Oxley compliance
Experience within Scrum agile processes
Ability to accept supervisory coaching related to performance, work habits and attitude
Ability to work collaboratively in a team environment.
Minimum 3 Years of Azure or related cloud systems management and deployment
Experience with application gateways, load balancers, certificate management and cloud security
Required Cert - AZ-900