Utility Industry Training & QA-QC Leader Gas and Electric
We are seeking a dynamic individual to join our team as a Training and QA/QC Leader. This role encompasses various responsibilities including client engagement, inspector training development, quality assurance and quality control (QA/QC) leadership, training records management, and operator qualifications and evaluations.
If you are passionate about training and quality assurance and possess the necessary qualifications and experience, we encourage you to apply.
Responsibilities:
Client Engagement:
Review outcomes of client alignment meetings to discern training requirements.
Engage with clients to ascertain precise training needs.
Collaborate with clients in the development and review of training modules before implementation.
Conduct periodic reviews with clients to ensure training objectives are met effectively.
Inspector Training Development:
Understand client requirements prior to initiating training development.
Customize training modules to suit the proficiency level of the trainees.
Solicit feedback from trainees to evaluate the effectiveness of training.
Adapt and refine training modules based on feedback received.
Participate in Operations & Sales meetings and provide support as needed.
Create site-specific presentations tailored to individual client needs.
QA/QC Leadership:
Review the completeness of Daily Reports.
Engage internally to address incomplete daily reports and identify training necessities.
Communicate outcomes of strategic discussions with Team Leaders and ROL (Regional Operations Leader).
Drive continuous improvement through metric analysis and strategic goal-setting.
Training Records & Certifications:
Develop and expand Pro Joe Training Modules.
Gauge client interest in Pro Joe qualified inspectors and facilitate accordingly.
Serve as the administrator for training programs and record-keeping.
Issue reminders regarding training requirements to all stakeholders.
Provide metrics data and collaborate on initiatives to enhance training effectiveness.
Operator Qualifications & Evaluations:
Assess all inspector Operator Qualification (OQ) prerequisites as per client specifications.
Obtain requisite certifications to serve as an OQ evaluator for diverse clients.
Qualifications:
Bachelors degree in a relevant field or equivalent practical experience.
Proven experience in client engagement and training development.
Familiarity with quality assurance and quality control processes.
Strong organizational skills with the ability to manage multiple tasks concurrently.
Excellent interpersonal and communication skills.
Proficiency in using relevant software applications.
Willingness to travel occasionally as required.
About Company:
Joe Knows delivers added value by providing experienced employees in multiple industries, who possess communication and leadership skills that support the goals of the team.
Our goal is to provide more certainty in regard to the performance of the team. We do this through a proprietary platform that provides information in regard to technical skills, past performance, and assessment of potential.