Office Manager - Palm Harbor, FL

Provides exceptional customer service to all Joe Hudson’s Collision Center (JHCC) customers, on the phone, in person and throughout the entire repair process. Supports the location with administrative duties

Job Functions

· Greet all customers in a timely, friendly, and professional manner.

· Answer all phone calls consistently within three (3) rings and communicate all phone messages immediately to the correct contact.

· Maintain broad knowledge of insurance partner requirements regarding authorizations, billing, and load level process.

· Monitor and follow up on all DRP assignments, which includes but is not limited to, assignments, estimate/repair appointments, capturing the rates of assignments and maintaining logs.

· Maintain all paperwork related to the customer’s vehicle, including authorization for repairs and estimates.

· Coordinate and document any towed vehicles.

· Comply with all daily invoicing, payments, receipts, and deposit guidelines.

· Confirm all monies before delivery.

· Follow up on all AR over ten (10) business days.

· Review, correct and/or approve hourly employee time clock punches daily.

· Complete Customer Satisfaction Calls and forward results to the Location Manager.

· Comply with all JHCC safety rules, guidelines, and standards.

· Ensure lobby and waiting area are always maintained and professionally presentable for customers.

· Perform other duties as assigned to successfully meet the needs of the business

Qualifications

· Strong computer skills and aptitude to learn new programs.

· Exceptional communication skills, oral and written.

· Ability to read and understand basics of repair instructions, written estimates, and work orders.

· Outstanding organizational and multi-tasking skills; adapts easily to fast-paced environment.

· Personable, friendly demeanor with a solid customer service approach to internal and external customers.

· Well-groomed, professional appearance.

Education and Experience Requirements

· Prior clerical office experience preferred.

· Prior customer service experience preferred.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Work Location: In person