Job description:

Crew Members are responsible for delivering great guest experiences. They prepare products according to operational and quality standards, and serve them with enthusiasm in a clean environment. They work as part of a team to meet our Guests needs and give them a reason to come back.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Crew Member for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, this is the right opportunity for you.

Responsibilities Include:

• Team Environment

• Communicate appropriately with team members, treating others fairly and with respect.

• Respond positively to feedback and direction given.

• Hold themselves accountable for their responsibilities on their shift.

• Adhere to schedule and arrive ready to work on time.

• Operations Excellence for Guest Satisfaction

• Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience.

• Respond to specific guest needs and resolve problems with a sense of urgency.

• Adhere to Brand standards and systems, delivering quality food and beverage to each guest.

• Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed.

• Complete all required training and support the training of other team members.

• Profitability

• Effectively execute restaurant standards and marketing initiatives.

• Prepare all products following appropriate recipes and procedures.

• Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.

• Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

• Must be able to fluently speak/read English

• Capable of counting money and making change

• Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies:

Guest Focus anticipate and understand guests' needs and exceed their expectations.

Passion for Results set compelling targets and deliver on commitments.

Problem Solving and Decision Making make good decisions based on analysis, experience and judgment .