At Jockey, caring is our responsibility. It’s the fabric of who we are and drives everything we do. It drives us to listen, innovate, and improve. To design thoughtfully. To craft skillfully. To give back wholeheartedly. As a 146-year-old family-owned company recognized the world over for delivering feel-good comfort, our premium apparel is sold in more than 140 countries and our commitment to quality, innovation and customer service is legendary.

We believe that extraordinary service comes from the heart and is delivered by extraordinary individuals! Is that you?

Jockey is seeking an energetic Keyholder/Sales Lead to join our team at our North Conway, NH location. As a Keyholder/Sales Lead for Jockey, you will provide excellent customer service following Jockey’s service principles focusing on the achievement of store goals and maximizing sales. In addition, you will provide management assistance with opening and closing of store.

Essential Functions:

• Provide a warm, sincere greeting to all customers, including current promotional message.
• Engage all customers to identify their needs and utilize product knowledge to offer solutions and meet their needs.
• Assist in driving all aspects of store level sales and profitability.
• Perform store opening and closing procedures in accordance with Jockey policies.
• Act as Manager On Duty in the absence of Store Management.
• In direct partnership with Store Manager, provide Sales Associates with appropriate feedback and coaching while MOD.
• Perform various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money.
• Assist with merchandising (stock, markdowns, visuals) of product in the store, in adherence to established visual standards.
• Protects the security of cash, inventory and other company assets according to policies and procedures.
• Promote awareness and excitement in an effort to grow JockeyRewards® membership.
• Ensure adherence to all Jockey policies and procedures.
• Establish positive working relationships with co-workers, assuring high productivity and accomplishing shared goals.

• Maintain a safe and clean work environment.

Minimum Qualifications:

• High school diploma or equivalent.
• Must be 18 years of age or older.
• Three years of retail or customer service experience with a proven ability to demonstrate a passion for extraordinary customer service and sales.
• Excellent interpersonal and verbal communication skills.
• Ability to move 25 pounds.
• Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolong standing, twisting, stooping, squatting, and ascending / descending ladder to stock and merchandise store.
• Ability to work with/around cleaning chemicals.

Preferred Qualifications:

• Two years of retail or customer service experience with a proven ability to demonstrate a passion for extraordinary customer service and sales.

Jockey’s culture reflects the values of our leadership. Success is achieved through hard work, mutual respect, and offering consumers products with striking quality and style from a brand they trust. Jockey associates and Jockey products are the genuine article. Retail is where the Jockey Lifestyle Brand meets the community. We were just named one of the Dave Thomas’ Foundation’s top Adoption-Friendly employers. Our non-profit 501c(3) Jockey Being Family organization helps to strengthen adoptive families in a variety of ways.