Join the 2024 FIS University Program!

As a 2024 FIS University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager. 

This two-year full-time program has start dates in January, March, June, and September with a dedicated “Learning Week” where you will:

• Learn how to work within a corporate environment.
• Learn about the exciting world of Fintech and the role FIS plays.
• Hear from FIS leadership about their journey and participate in senior leader networking opportunities.
• Build a network of your peers from across the organization.

About the team

The Client Success team delivers the strategic FIS partnership to our clients with ease of contact and digital interactions. The CS team serves as a point of contact, helping clients navigate FIS and maximize the value of our solutions. We break down our internal silos, making it as simple as possible to get the support needed to ensure clients have a trusted partner to help get problems solved.

What you will be doing

• Collaborate with Client Experience Ecosystem to maintain a unified, reliable client experience.
• Monitor Client Success Workflow to deliver value to the Client Experience
• Prepare internal communication providing Client Success Desk metrics and escalation status, next steps, and target resolution from Escalation Tracker
• Participate in Client Office Steering Committee reviews of Client Success Desk status, PLA compliance, metrics and trends.
• Bring order, structure and focused management attention to customer situations that will heighten customer dissatisfaction and/or damage the client/FIS reputation.

What you bring

• Bachelor’s degree in relevant field of study
• Proficiency in Microsoft Office Suite
• Fluent in English; Strong written and verbal communication skills
• Adaptability, a drive to learn, and strong problem-solving skills
• Ability to work well independently and within a team

Bonus if you have

• Client service experience
• An understanding of the financial services industry
• Ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public.

What we offer you

• Competitive salary and excellent benefits
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• Time to support charities and give back to your community
• A work environment built on collaboration, flexibility, and respect
• Student Loan Repayment Program: FIS will PAY OFF participants’ undergraduate loan balance over 10 years of service! Eligibility starts after one year of tenure in the program. The benefit applied to undergraduate student loans for US-based degrees and must be in the employee’s name. 

*Current and future sponsorship are not available for this position*

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