Company Description

Job Description

Your career journey is important to us. We're in this together. Does this position interest you? You should apply even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

The Capacity Planner would collaborate with Store Managers to ensure accurate schedules by tenure, capacity set correctly by location, Help influence on standards & goals and have a positive impact on the working relationship with the field. Work closely with WFCM to align strategies, workforce allocation at the Store/ District level and drive consistency across each district.

What you will do

1. Cross-Functional Collaboration:

 • Partnership with Store Managers on 30-day Capacity/Scheduling strategies and workforce forecast.

 • Leading change with positive influence

 • Promote a positive work environment that encourages innovation and problem-solving.

2. Capacity Planning:

 • Capacity Optimization through accuracy and distributed workforce planning weekly.

 • Proactively identifying and allocating workforce to meet business demands.

 • Maintain a capacity/scheduling planning framework that aligns with organizational objectives.

 • Audit technician tenure monthly for accuracy around capacity and organization guidelines.

 • MCM audits on evolving store footprints and capacity fluctuations.

3. Workforce Optimization:

 • Scheduling and Resource Allocation to meet business goals, across each Store/District. 

 • Collaborate with Workforce & Capacity Manager to align on short term staffing demands.

 • Execute on delivering 100% technician template accuracy.

 • Collaborate with RSQM, WFCM to identify opportunities for optimizing individual capacity standards for technicians.

4. Strategic Planning:

 • Collaborate with Director and Workforce & Capacity Managers to align workforce and capacity management strategies.

 • Provide recommendations and insights to support District/Store Capacity.

•Performs other duties as assigned

•Complies with all policies and standards

Education Qualifications

• High School Diploma Or GED Required

Experience Qualifications

• 1-3 years customer service and Dispatch experience preferred

Skills and Abilities

• Regular and reliable attendance
• Physical requirements include, but not limited to, the following:
• Ability to work at a physical retail location within the region
• Ability to maintain a professional appearance, adhering to Company dress code policies

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Base Pay Range $19.00 - 25.25

Base Pay Range Min - Max (in $USD):

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

--