Job Summary:
The Assistant General Manager supports the General Manager in directing the daily operations of their Andy’s store in support of the Mission, Values and Culture while role modeling Andy’s Standard of Excellence and taking ownership of functional responsibilities within the store. The Assistant General Manager assists in ensuring compliance with company standards in all areas of operations to include but not limited to: product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by actively selecting, training, and coaching the talent to achieve key results in Custard, Crew, and Customers.
Essential Duties and Responsibilities:
Custard:
Monitor custard quality and ensure fresh every hour
Responsible for all orders including adjusting pars during season changes and participating in monthly inventory
Deliver legendary customer service to all customers by using a “customer comes first” attitude
Assist with food ordering and deliveries
Correct rotation of product (first in first out)
Completes designated Food Safety and Training programs as prescribed
Crew:
Responsible for driving key performance indicators, sales and transaction growth, and overall profitability of the store
Form partnership with General Manager to serve together as the store’s top leadership
Effectively lead the store and provide direction when the General Manager is not present
Constantly communicates with District Manager and Andy’s home office as appropriate
Perform all day-to-day tasks that is asked of our store crew
Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
Drive the implementation of company programs by following direction and established procedures
Manage with the integrity, honesty, and knowledge that promotes the culture, values, and mission of Andy’s Frozen Custard
Plan and communicate appropriate responsibilities and practices to crew members to ensure smooth flow of operations
Attend store management meetings, regional meetings, and company meetings as requested
Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement
Assists GM with monitoring and managing store staffing levels, and recruit as needed, according to current shift count needs
Interview, hire, onboard, and follow training programs and progress
Communicate clearly, concisely, and accurately in order to ensure effective store operations
Accurately forecast, schedule, and execute the labor model as designed
Hold one on ones, holding crew accountable and manage progressive discipline when necessary
Perform all cleaning duties expected of store crew, as well as power washing outside concrete
Build positive and professional relationships with store crew, leading by example
Execute store operations, achieving maximum operational efficiency during scheduled shifts including store opening, shift change, closing, daily, weekly.
Participate and lead product rollout training
Participate and lead shift meetings
Assist in managing at other locations as requested
Meet or exceed shift level key performance indicators
Ensures that all health and safety regulations are being followed
Follow and reinforce Andy’s operational policies and procedures
Follow and reinforce Andy’s Dress Code and Personal Appearance Policy
Ensure all vendor orders are accurate and complete
Evaluate the best position for team members to be in highest level of service (runner, walk up, etc.)
Customer:
Display a “customer comes first” attitude by training and holding team accountable for delivering exceptional customer service
Use B.L.A.S.T. to handle customer complaints and discuss reconciliation with store team
Involved in local store marketing, attends chamber and fundraisers as needed
Utilize operational tools to achieve maximum operational efficiency, i.e., Drive times, food costs, labor costs, etc.
Always maintain all health and safety regulations
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Education and Experience Requirements:
Must have 1-2 years of proven management experience in the food service industry or leadership role in a related industry, or Andy’s experience
Must be 18 years of age
Knowledge/Skills/Abilities:
Can manage cash according to cash handling and banking policies
Must have reliable transportation to and from work
Must be able to work 30 hours per week, and have open availability
Must be able to work late nights, weekends, as well as some holidays, including but not limited to memorial day, labor day, 4th of July, and Easter
Complete training in all areas of store within designated amount of time
Complete all required tasks on Andy’s training modules, and other programs
Must be able to manage, effectively, in a fast-paced environment
Must be able to take direction and delegate responsibilities
Must be able to learn quickly
Must be able to use touch sensitive POS System tablet
Effective oral communication skills and strong Interpersonal skills
Ability work as part of a team
Ability to maintain the Andy’s culture/values at all times, even during moments of high stress
Skill Requirements: (X = Required for job)
X
Laptop proficiency
X
Excellent Verbal communication
X
Utilize computer software (specified above)
X
Excellent Written communication
X
Retrieve and compile information
X
Public speaking/group presentations
X
Maintain records/logs
X
Research, analyze and interpret information
X
Verify data and information
X
Investigate, evaluate, recommend action
X
Organize and prioritize information/tasks
X
Leadership and supervisory, managing people
X
Operate office equipment
X
Basic mathematical concepts (e.g. add, subtract)
X
Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)
Physical Requirements: (X = Required for job)
Sitting for extended periods
X
Lifting/carrying up to 20 pounds various items
X
Standing for extended periods
X
Lifting/carrying more than 20 pounds various items
X
Extended periods viewing computer screen
X
Repetitive Motions
X
Walking
X
Pushing/Pulling
X
Reading
X
Bending/Stooping
X
Speaking
X
Reaching/Grasping
X
Hearing
X
Writing
Other (List):
Other (List):
Hazards: (X = Required for job)
X
Normal office environment
X
Electrical current
X
Toxic or caustic chemicals
X
Housekeeping and/or cleaning agents
X
Flammable, explosive gases
X
Proximity to moving mechanical parts
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