Description:JOB SUMMARY:The Network Administrator is a highly skilled technical resource that provides onsite and remote support for customers on deployed technologies. The Network Administrator is responsible for providing proactive and reactive services to new and existing customers in support of their IT infrastructure.REPORTS TO:Director of ITDIRECT REPORTS:NoneESSENTIAL FUNCTIONS:Respond to customer inquiries in a courteous and professional mannerCreate, document, and escalate issues and problems according to ticketing standards and SLAsMonitor assigned tickets and tasks and provide service or escalation as necessaryProvide support for escalated service desk tickets following established protocolsProvide desktop, server and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)Deliver technical customer support over the phone and in personPerform remote and onsite scheduled maintenanceAccurately enter and maintain case information including notes and resolutionADDITIONAL RESPONSIBILITIES:Adhere to departmental policies for reporting and managing requests and change controlParticipate in emergency on call rotation scheduleInternal IT Support as neededIdentify sales opportunities and pass the information to correct team membersMaintain daily timesheet and expense report entries and submit them accurately and timelyOther duties as requiredRequirements:TECHNICAL SKILLS:Ability to troubleshoot and administer the following technologies:Microsoft Windows ServerMicrosoft Windows Active DirectoryMicrosoft ExchangeMicrosoft 365Enterprise Anti-Virus solutionsMicrosoft Hyper-VEnterprise Backup SolutionsSonicWall Network DevicesMicrosoft Windows Desktop OSEnterprise Storage SolutionsWorking knowledge of HP and Dell equipmentKnowledge and understanding of AD, DNS, the Internet, and mail flowSOFT SKILLS & ABILITIES:Strong written and verbal communication skillsPleasant and professional demeanor in all client and internal communicationsAbility to multi taskIntellectually resourceful with sound judgment and effective decision-making abilitiesIndependent worker and able to work effectively on daily tasks without direct supervisionStrong organization skills and ability to operate efficiently throughout daily tasksIn general, owns issues through resolution, understands when to escalate a problem to another team memberDemonstrates empathy with users and professionalism at all timesWork well with clients at all levels, from executive to IT personnel to end userOperates with client satisfaction in mindEnergetic, enthusiastic, and results-orientedEDUCATION, EXPERIENCE, & KNOWLEDGE:Bachelor's degree preferred3 years of relevant IT experiencePreferred Certifications:o CompTIA A o Microsoft 365 Certified: Messaging Administrator Associateo Microsoft Certified: Azure Administrator Associateo SonicWall Network Security Professional (SNSP)Experience in Managed Services platforms, and Cloud Backup solutions a plusWORK ENVIRONMENT/PHYSICAL DEMANDS:Use of computer and office equipmentAbility to remain calm in stressful situationsPerforms all administrative functions expected at this levelADDITIONAL REQUIREMENTS:Ability to schedule for evening or weekend work occasionallyValid driver's license in your state of residence and reliable personal vehiclePIe7d4c2e0f015-31181-34043606#J-18808-Ljbffr

by Jobble