What you will do:

• Prep for, setup and conduct RoB meetings.
• Own action-item tracking and follow-through to resolution.
• Anticipate and mitigate risks associated with Product and Delivery-owned deliverables and commitments.
• Establish and enforce a cadence for consolidation and reporting of related team metrics.
• Identify, prioritize and surface topics and issues that require COO attention along with suggestions for mitigation or resolution.
• Proactively analyze relevant data/information to surface improvement opportunities.
• Partner with functional leaders to develop and execute on their strategic plans.
• Serve as go-to-resource for evaluation of presentations/communications and their COO readiness.
• Partner with other business managers across the org to leverage best practices.
• Help in standardization of best practices across functions across the Product and Delivery organization.

What you will bring:

• A minimum of 15-20 years of related experience.
• Bachelor’s degree in a technical or business field required; MBA preferred.
• Strong project and program management skills and experience.
• Applied experience with data analytics and insight development.
• Mature understanding of professional services and product management and Go-To-Market practices for SaaS products.
• Effective at driving complex multi-stakeholder processes and cross-team programs to desired results while managing risk.
• Demonstrated strong capability in verbal and written communications skills for a geographically dispersed audience.
• Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels.
• Extremely detail-oriented with analytical problem-solving skills.
• Strong executive presence with ability to manage through high-intensity, high-pressure scenarios.