Johnson & Johnson

Title: Coordinator 3 - Clinical Data

Location: Westchester, PA

Duration: 1 Year

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Please note that this is a contract role providing services to Johnson & Johnson through external staffing partners of Kelly OCG. If you are selected for this role, you will be employed by a contract staffing supplier and will not be an employee of Johnson & Johnson

Summary:

This individual is responsible for the coordination and communication of all activities involved in the ordering, development, manufacturing and logistics of patient specific devices, ensuring that all process deliverables and milestones are communicated and completed on a timely basis so that implants are delivered as planned. The coordination of patient specific workload also includes collaborating with internal and external partners, such as manufacturing, customer service and suppliers, to develop improved methods of communication and case tracking, leading to enhanced productivity and overall efficiency. This individual is responsible to the timely communication of the order, development and delivery status for each patient specific device, independently resolving any logistical issues.

Responsibilities:

• Coordination and communication of all patient specific tasks and deliverables, including implant requests, implant concepts, quotations, manufacturing and delivery
• Processing of customer orders for patient specific devices, including requesting sales orders, generating work orders, and defining shipping location.
• Accurate and timely updates to tracking sheets and / or case management software, as well as filing of all required documentation to produce and manufacture each PSI
• Scheduling and prioritization of the design and manufacturing of patient specific devices to ensure delivery of implants as planned.
• Timely communication of design and delivery status to the requesting surgeon and /or sales consultant, ensuring that the implant is delivered to the proper location
• Collaborate with sales administration and customer service to help resolve order, invoicing and customer credit issues.
• Collaborate with internal and external partners to ensure that all case information is communicated and understood, and that case tasks and deliverables are completed as planned.
• Actively contribute to the continual improvements of operations and processes for patient specific device, in order to improve team productivity and meet customer expectations.
• Generate tracking and status reports to help track case workload, scheduling, productivity, and metrics against established standards and goals
• Performs other special projects and functions as assigned.
• Know and follow all laws and policies that apply to one's job, and maintain the highest levels of professionalism, ethics, and compliance at all times.
• Diligently participate in our compliance program-related activities as denoted by your supervisor or our Chief Compliance Officer.
• Responsible for communicating business related issues or opportunities to next management level
• Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable.
• For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable
• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
• Performs other duties assigned as needed

Qualifications:

• 2 years experience in customer service or manufacturing planning prefered.
• Associates Degree or equivalent.
• Experience in project management is preferred
• Experience with medical implant development and manufacturing is preferred
• Experience with Enterprise Resource Planning (ERP) software, such as J.D. Edwards or SAP, is preferred
• Experience with Product Life Cycle management software, such as Windchill or Teamcenter, is preferred.
• Possess strong organizational skills to support all aspects of the customized product line and process
• Proficiency utilizing the MS Office Suite (Word, Excel, PowerPoint, etc.) is required.