SUMMARY
The Clinic Receptionist will assist the GROW Comprehensive Community Services (CCS), and PROPs programs with the organization, administration and coordination of the day-to-day operations of the program. The Clinic Receptionist will answer telephones, support team members, and provide administrative assistance including entering of billing data. The position is part of a team that is committed to cultural sensitivity and demonstrates this by valuing difference/diversity and recognizing the strengths of all team members. The Clinic Receptionist reports directly to the Revenue Cycle Team Leader with overall program supervision by the Associate Director. Annual Service Hours expectation: 300 hours adjusted for hours worked.

RESPONSIBILITIES

Reception and Consumer/Staff Interaction Activities

1. Answer phones: providing information, support, and direction to callers in a culturally sensitive manner, respecting the values, beliefs, and traditions of consumers.
2. Manage front desk office tasks including checking in consumers, scheduling appointments, and other office tasks such as making copies, maintaining supplies and supporting needs of clinical staff.
3. Maintain comfortable environment in waiting area by addressing consumer behaviors and concerns, acquiring other support when necessary.
4. Complete billing and documentation tasks related to the Dane County Portal documentation submission or credentialing tasks.
5. Maintain spreadsheets and databases to track tasks and outcomes as needed.
6. Provide coverage for other CCS program desks as needed.
7. Coordinate with clinical, nursing, and prescribing staff to support needs of the clinical programs, maintaining good working relationships and acting as part of a team.
8. The PSS will also complete timely and professional documentation of applicable clinical contacts with program consumers in Journey’s Electronic Health Record.

The above statements are not to be interpreted as an exhaustive list but are intended to describe the general nature and level of work being performed by this employee.