8 Senior Program Delivery Manager, AMER Food & Beverage Jobs in Seattle, WA
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Senior Program Delivery Manager, AMER Food & Beverage
$75k-104k (estimate)
Full Time | Business Services
5 Months Ago
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JLL is Hiring a Senior Program Delivery Manager, AMER Food & Beverage Near Seattle, WA
Working as the Sr. Program Manager, you will be responsible for planning and directing food service operations within the assigned region in order to support the Key Performance Indicators/deliverables. You will assess and help guide current and future state of food service operations and work to continuously ensure the organization is delivering operational excellence, while also identifying innovative and creative services and solutions to expand on client requirements, working closely with internal and external partners.
The incumbent of this position will be responsible for determining the overall strategy, priorities and direction for operations within the area based on key client stakeholder input.
The ideal candidate is comfortable with change, taking measured risk, and influencing decision-making. The candidate will also be responsible for managing/leading a team of Program Managers and Coordinators.
Key Responsibilities:
Support program strategy, scope, goals and deliverables that drive client's objectives in collaboration with senior executives, team members, and field operations
Oversee campus operations and implement scalable processes and procedures to support the client's food program, including management of Operations, Business Performance, Guest Experience, and Vendor Relations
Create and support adoption of KPIs to assess performance, operational effectiveness, and ROI of strategic projects
Analyze and assess financial statement data to inform planning and decision making
Create and communicate client-facing presentations on findings, business impacts, and recommendations
Document and analyze information and processes to solve critical business issues
Conducts Team meetings with Regional Team Members to discuss current objectives. Prepares agendas and conducts training sessions and presentations on issues regarding quality, safety and human resources
Create and communicate client-facing presentations on findings, business impacts, and recommendations
Document and analyze information and processes to solve critical business issues
Proactively communicate project details across all levels of the organization and across multiple departments in a clear and concise manner
Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadlines
Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
Preferred Qualifications:
Bachelor's Degree, or Master's Degree, preferred; or equivalent combination of education and experience
Minimum of ten years progressive experience in multi-unit management experience
Strong background in a senior leadership role with exposure to contract management, customer service, people development, food services, etc
Exhibits strong communication, presentation and listening skills
Exhibits initiative, responsibility, flexibility, and leadership
Must have strong analytical skills
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
The incumbent of this position will be responsible for determining the overall strategy, priorities and direction for operations within the area based on key client stakeholder input.
The ideal candidate is comfortable with change, taking measured risk, and influencing decision-making. The candidate will also be responsible for managing/leading a team of Program Managers and Coordinators.
Key Responsibilities:
Support program strategy, scope, goals and deliverables that drive client's objectives in collaboration with senior executives, team members, and field operations
Oversee campus operations and implement scalable processes and procedures to support the client's food program, including management of Operations, Business Performance, Guest Experience, and Vendor Relations
Create and support adoption of KPIs to assess performance, operational effectiveness, and ROI of strategic projects
Analyze and assess financial statement data to inform planning and decision making
Create and communicate client-facing presentations on findings, business impacts, and recommendations
Document and analyze information and processes to solve critical business issues
Conducts Team meetings with Regional Team Members to discuss current objectives. Prepares agendas and conducts training sessions and presentations on issues regarding quality, safety and human resources
Create and communicate client-facing presentations on findings, business impacts, and recommendations
Document and analyze information and processes to solve critical business issues
Proactively communicate project details across all levels of the organization and across multiple departments in a clear and concise manner
Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadlines
Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
Preferred Qualifications:
Bachelor's Degree, or Master's Degree, preferred; or equivalent combination of education and experience
Minimum of ten years progressive experience in multi-unit management experience
Strong background in a senior leadership role with exposure to contract management, customer service, people development, food services, etc
Exhibits strong communication, presentation and listening skills
Exhibits initiative, responsibility, flexibility, and leadership
Must have strong analytical skills
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$75k-104k (estimate)
POST DATE
11/04/2023
EXPIRATION DATE
04/03/2024
WEBSITE
us.jll.com
HEADQUARTERS
SAINT LOUIS, MO
SIZE
>50,000
FOUNDED
1997
CEO
JAMIE L LIPPERT
REVENUE
$10B - $50B
INDUSTRY
Business Services
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