JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.

We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Directly support the Facility Manager by monitoring the maintenance and services of all facilities operations within the building.

Position Summary :

• Directly support the Facility Manager by monitoring the maintenance and services of all facilities operations within the building.
• Monitors facilities staff to deliver expected service levels to the client within the prescribed budget.
• Monitors and coordinates facilities work assignments for building technicians, vendors, and contractors as directed by the Facility Manager.
• Completes all facilities related reports accurately and on time following the established policies for record keeping.

Essential Functions :

• Ensure client satisfaction with site leadership team by providing a seamless interface of the client real estate organization and facilities through leadership, responsiveness and creativity that develops and maintains a positive relationship
• Assist with researching, analyzing and reporting budget variances.
• Helps support cost savings targets to contribute to exceed or achieve account savings goals.
• Supports requests associated with audits.
• Assist Facility Manager with tactical planning for the facilities team goals and objectives.
• Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers.
• Resolves problems associated with all building services including : janitorial, food service, coffee services, parking, vending, security, conference rooms, furniture as well as interior and exterior furnishings, fixtures and equipment.
• Provides support for meetings, as needed and directed.
• Assists with the coordination and scheduling of maintenance activities.
• Assists management and staff with operational reporting, budgeting, financial systems, purchasing as necessary.
• Provides facility specific assistance to the project management team as needed or requested.
• Acts as an interface with client, visitors and guests. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.

Ensures delivery of committed services and overall satisfaction with JLL performance. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.

• Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys.
• Ensures appropriate follow up with customers.
• Seeks to continuously improve processes, systems and overall client satisfaction.
• Provides direction / information to vendors, facilities staff and service providers as required, to ensure excellent coordination / execution of work within client environment with minimal disruption, as needed.
• Ensures all supply orders are placed in a timely manner; comply with all sourcing directives.

Required Knowledge, Skills and Abilities

• Good working knowledge and understanding of Microsoft Office software (e.g., Excel).
• Strong organizational and management skills.
• Strong interpersonal and supervisory skills.
• Knowledge of real estate, telecommunications; furniture, accounting and building systems preferred.
• Excellent English language verbal and written communication skills.
• Computer proficiency.

Supervisory Responsibilities :

Monitor and report to the Facility Manager on the facility operation, through both direct employees and third-party service providers, to ensure that all KPI’s and SLA’s are met or exceeded.

Working Environment :

In general the Facility Coordinator will work in Client’s contact center environment which involves day to day interaction with the client’s employees;

as well as day to day supervision of the delivery of service from the JLL contracted services at a facility.

Minimum Required Education :

• High school diploma or GED; community college degree in business administration.
• Experience in Facilities Management at a junior entry level preferred.

JLL is an Equal Opportunity Employer

Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.

Location :

On-site Lake Orion, MI

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.

We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

We will then delete it safely and securely.

Last updated : 2024-04-26