2 Director, Implementation Jobs in Charlotte, NC

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Director, Implementation

JLL

Charlotte, NC | Full Time

$165k-231k (estimate)

2 Weeks Ago

Business Execution Director - Authorization, Optimization, Implementation, Controls

Wells Fargo

Charlotte, NC | Full Time

$133k-184k (estimate)

3 Weeks Ago

Director, Implementation

JLL Charlotte, NC

$165k-231k (estimate)

Full Time | Business Services 2 Weeks Ago

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JLL is Hiring a Director, Implementation Near Charlotte, NC

ESSENTIAL DUTIES & RESPONSIBILITIES:
Evaluates complex requirements among multiple stakeholders and interprets requirements needed to complete deliverable.
Create initial project proposals, project charters, and statements of work
Create and manage delivery control documentation, including requirements documentation, work plans, timelines, budgets, resource plans, and knowledge transfer plans
Work closely with support team, including analysts, implementation specialists, engineers, and testers
Manage budgets
Manage and report delivery risks and issues
Manage change control process
Manage user acceptance testing and release plans
Manage communications with stakeholders, business transition team, and business and IT management
Participate in business-led change management processes
Maintain thorough knowledge of customer segments and customer needs
Maintain thorough understanding of product features and functionality
Oversee and complete application configuration and support while liaising with architecture, infrastructure, and engineering
Assist in documenting business needs and identifying appropriate technology solutions designed to meet business capability
Define and document functional and technical requirements and assist in defining business requirements
ORGANIZATION RELATIONSHIPS
Interfaces with customers across multiple business units. Works with various IT functional areas, including engineering, product, and transition teams as necessary for service delivery. Works with leadership for technology planning and management.
REQUIRED QUALIFICATIONS
Knowledge, Skills, and Abilities:
IT Project management w/concentration on software as a service delivery management
Ability to translate complex solutions into simplified visuals per audience needs
Demonstrated expertise in CRE services and applications
Business analysis and requirements gathering
Budget and resource management
Relationship management and exceptional communication skills
Proven ability to navigate in a large matrix organization
Excellent attention to detail
Self-motivated, able to set priorities and work autonomously
Customer service focus
Knowledge and experience in real estate industry preferred
Minimum Experience
Minimum of 10 years of work experience in IT industry or department
Minimum of 7 years of work experience in leading IT programs
Experience in managing simultaneous complex projects from inception to successful completion
Excellent communication skills (fluent in English written and spoken)
Experience in SQL / Python to write ad hoc queries, investigate data fees or debug stored procedures, create views and stored procedures a plus
Working knowledge of ETL workflow tools and familiarity with API's (JSON, SML)
Educational Level /Certifications
Bachelor's degree required, MBA preferred, preferably in information systems, computer science, or business administration
PMI or equivalent certification preferred
Six Sigma certification or exposure preferred
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.