General Summary

This position shall have overall responsibility for the environmental services training and quality control programs under the direction of the project manager for entire contract.

Essential Duties and Responsibilities

• Administer quality control management program as it relates to environmental service operations. 
• Responsible for overall quality assurance program 
• Maintain records of inspections and certifications 
• Prepare monthly reports depicting findings of quality inspections. 
• Periodically review the quality control program to ensure compliance. 
• Examine processes for preventative and corrective maintenance; make suggestions based on findings. 
• Perform inspections and re-inspections to ensure problems have been resolved. 
• Research safety and quality topics online. 
• May prepare incident and accident reports. 
• May be tasked with preparing training materials and conducting employee safety meetings. 
• May train personnel 
• Deliver training to new and current employees. 
• Train new employees in housekeeping and customer service policies and procedures. 
• Participate in the creation and delivery of valid training designed to provide effective hands-on practice to new and existing employees. 
• Confer with management and conduct surveys to identify training needs. 
• Will train employees on how to Don and Doff PPE and when to use. 
• Develop and organize training manuals, multimedia visual aids and other educational materials. 
• Analyze training needs to develop new training programs or modify and improve existing programs. 
• Train managers and supervisors in techniques and skills for training and dealing with employees. 
• Provide customer service training. 
• Plan, develop and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences and workshops under the direction of the project manager.
• Other duties as assigned by the project manager or assistant directors.

Knowledge, Experience and Skill Requirements

• Experience in Microsoft Office
• Minimum two years’ experience with training
• Strong written and oral communication skills
• Customer Service Skills

Physical, Environmental and sensory Requirements

• Works in office areas as well as throughout the facility.
• Physical demands include intermittent sitting, standing, and walking, and occasional bending reaching and lifting.
• Limited exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc. but generally not to the point of being disagreeable.

This job description is subject to change by the employer as the needs of the employer and requirements of the job change.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.